CPI Training UPDATED ACTUAL
Questions And CORRECT Answers
What are the core values of CPI - CORRECT ANSWER - Care, Welfare, Safety, and
Security for all involved.
Core value of CPI- CARE - CORRECT ANSWER - demonstrate respect, maintain
dignity, and being nonjudgmental and empathetic.
Core value of CPI- WELFARE - CORRECT ANSWER - provide emotional and physical
support and always consider the client's best interest.
Core value of CPI- SAFETY - CORRECT ANSWER - protect human rights and reduce
and manage risks.
Core value of CPI- SECURITY - CORRECT ANSWER - maintain a safe, effective, and
therapeutic relationship that relies on collaboration.
Aggression - CORRECT ANSWER - the outward expression of anger. Yelling, grunting,
verbalizing....
Violence - CORRECT ANSWER - the physical expression of anger. throwing desks at
people. Punching....
Key Learning Objective of CPI - CORRECT ANSWER - Identify behaviors that indicate
an escalation toward aggression and violent behaviors. Take measures to AVOID escalation and
to decelerate the crisis situation.
Crisis Development Model - CORRECT ANSWER - Behavior levels and the staff
attitudes/approaches in response.
,The ANXIETY behavior level - CORRECT ANSWER - individual demonstrates changes
in behavior. wringing hands, sweating, rocking, talking rapidly.
The DEFENSIVE behavior level - CORRECT ANSWER - individual is starting to lose
rationality. Responses are disproportionate. sewaring, posturing, throwing items off table.
The RISK behavior level - CORRECT ANSWER - individual is demonstrating behaviors
that put himself or others at risk. May become physically violent or throw things at others.
The TENSION REDUCTION behavior level - CORRECT ANSWER - individual
demonstrates a decrease in emotional and physical energy. Increase in RATIONALITY.
RELAXED
Staff Attitude/Approach to ANXIETY - CORRECT ANSWER - Supportive
Supportive approach in response to an individual's anxiety - CORRECT ANSWER - Offer
support, empathy, and tools you may know that will help them to become calm. Ask and listen to
what the person has to say.
Staff Attitude/Approach to Defensive Behaviors - CORRECT ANSWER - Directive
Directive approach in response to an individual's defensive behaviors - CORRECT
ANSWER - DECELERATE an escalating Behavior. Offer choices. set limits, give
opportunities, remain calm. Use visuals, reduce conversation, and utilize first/then strategies.
MANAGE the environment to REDUCE risk.
Staff Attitude/Approach to Risk Behaviors - CORRECT ANSWER - Physical Intervention
The PHYSICAL INTERVENTION approach to risk behaviors - CORRECT ANSWER -
Disengagement and or holding strategies to manage a risk behavior. Continuously assess the
behaviors and risks. Use least restrictive responses. Response must be proportionate and
reasonable. EX. barriers, removing others from the classroom....
, Staff Attitude/Approach to TENSION REDUCTION - CORRECT ANSWER -
Therapeutic Rapport
THe approach of THERAPEUTIC RAPPORT in response to an individual's tension reduction. -
CORRECT ANSWER - re-establish communication. Express you still care about the
individual. Debrief after the crisis with the individual and the staff separately. Provide coping
skills
Nonverbal communication that can help prevent escalation or promote de-escalation of crisis
situations. the "ics words" - CORRECT ANSWER - proxemics, kinesics, and haptics
nonverbal communication- proxemics - CORRECT ANSWER - personal space one allows
is a form of non-verbal communication to help deescalate crisis situations.
nonverbal communication- kinesics - CORRECT ANSWER - a person's body movements
such as posture, eye contact, hand movements, eyebrow movements can help to deescalate or
decelerate crisis situations.
nonverbal communication-haptics - CORRECT ANSWER - communication through touch
or refraining from touch can help to decelerate a crisis situation.
Supportive Stance- Nonverbal Communication - CORRECT ANSWER - the staff member
is a legs length away and turned with legs at a wide stance.
Reasons for SUPPORTIVE STANCE - CORRECT ANSWER - 1- Communicates respect,
2- non-threatening, 3- maintain safety
Supportive stance includes what three Ps - CORRECT ANSWER - Position, proximity,
and posture
Questions And CORRECT Answers
What are the core values of CPI - CORRECT ANSWER - Care, Welfare, Safety, and
Security for all involved.
Core value of CPI- CARE - CORRECT ANSWER - demonstrate respect, maintain
dignity, and being nonjudgmental and empathetic.
Core value of CPI- WELFARE - CORRECT ANSWER - provide emotional and physical
support and always consider the client's best interest.
Core value of CPI- SAFETY - CORRECT ANSWER - protect human rights and reduce
and manage risks.
Core value of CPI- SECURITY - CORRECT ANSWER - maintain a safe, effective, and
therapeutic relationship that relies on collaboration.
Aggression - CORRECT ANSWER - the outward expression of anger. Yelling, grunting,
verbalizing....
Violence - CORRECT ANSWER - the physical expression of anger. throwing desks at
people. Punching....
Key Learning Objective of CPI - CORRECT ANSWER - Identify behaviors that indicate
an escalation toward aggression and violent behaviors. Take measures to AVOID escalation and
to decelerate the crisis situation.
Crisis Development Model - CORRECT ANSWER - Behavior levels and the staff
attitudes/approaches in response.
,The ANXIETY behavior level - CORRECT ANSWER - individual demonstrates changes
in behavior. wringing hands, sweating, rocking, talking rapidly.
The DEFENSIVE behavior level - CORRECT ANSWER - individual is starting to lose
rationality. Responses are disproportionate. sewaring, posturing, throwing items off table.
The RISK behavior level - CORRECT ANSWER - individual is demonstrating behaviors
that put himself or others at risk. May become physically violent or throw things at others.
The TENSION REDUCTION behavior level - CORRECT ANSWER - individual
demonstrates a decrease in emotional and physical energy. Increase in RATIONALITY.
RELAXED
Staff Attitude/Approach to ANXIETY - CORRECT ANSWER - Supportive
Supportive approach in response to an individual's anxiety - CORRECT ANSWER - Offer
support, empathy, and tools you may know that will help them to become calm. Ask and listen to
what the person has to say.
Staff Attitude/Approach to Defensive Behaviors - CORRECT ANSWER - Directive
Directive approach in response to an individual's defensive behaviors - CORRECT
ANSWER - DECELERATE an escalating Behavior. Offer choices. set limits, give
opportunities, remain calm. Use visuals, reduce conversation, and utilize first/then strategies.
MANAGE the environment to REDUCE risk.
Staff Attitude/Approach to Risk Behaviors - CORRECT ANSWER - Physical Intervention
The PHYSICAL INTERVENTION approach to risk behaviors - CORRECT ANSWER -
Disengagement and or holding strategies to manage a risk behavior. Continuously assess the
behaviors and risks. Use least restrictive responses. Response must be proportionate and
reasonable. EX. barriers, removing others from the classroom....
, Staff Attitude/Approach to TENSION REDUCTION - CORRECT ANSWER -
Therapeutic Rapport
THe approach of THERAPEUTIC RAPPORT in response to an individual's tension reduction. -
CORRECT ANSWER - re-establish communication. Express you still care about the
individual. Debrief after the crisis with the individual and the staff separately. Provide coping
skills
Nonverbal communication that can help prevent escalation or promote de-escalation of crisis
situations. the "ics words" - CORRECT ANSWER - proxemics, kinesics, and haptics
nonverbal communication- proxemics - CORRECT ANSWER - personal space one allows
is a form of non-verbal communication to help deescalate crisis situations.
nonverbal communication- kinesics - CORRECT ANSWER - a person's body movements
such as posture, eye contact, hand movements, eyebrow movements can help to deescalate or
decelerate crisis situations.
nonverbal communication-haptics - CORRECT ANSWER - communication through touch
or refraining from touch can help to decelerate a crisis situation.
Supportive Stance- Nonverbal Communication - CORRECT ANSWER - the staff member
is a legs length away and turned with legs at a wide stance.
Reasons for SUPPORTIVE STANCE - CORRECT ANSWER - 1- Communicates respect,
2- non-threatening, 3- maintain safety
Supportive stance includes what three Ps - CORRECT ANSWER - Position, proximity,
and posture
