COB 300 OPERATIONS TEST 1
operations management - -management of systems of processes that create
goods and services
-processes - -converting inputs to outputs
-operations manager - -who guides the system through decision making----
has to make design and operating decisions
-operations finance marketing - -3 functions of business organizations
-upper management processes - -govern operation of the entire organization
-operational processes - -core processes that make up the value stream
-supporting processes - -support core processes
-variation - -can be disruptive to operations and supply chain
processes :additional costs, delays and shortages, poor quality, inefficient
work systems
-4 sources of variation - -variety of goods and services being offered
structural variation in demand
random variation
assignable variation
-physical model - -looks like real life counterparts
-schematic model - -looks less like real life than physical model
-mathematic - -looks nothing like real life
-ways businesses compete - -identify consumer wants and needs
price and quality
advertising and promoition
product differentitation
flexibility
delivery time
-competitiveness - -how effectively an organization meets the wants and
needs of customers relative to others that offer similar goods and services
-mission statement - -serves as a basis for organizational goals
operations management - -management of systems of processes that create
goods and services
-processes - -converting inputs to outputs
-operations manager - -who guides the system through decision making----
has to make design and operating decisions
-operations finance marketing - -3 functions of business organizations
-upper management processes - -govern operation of the entire organization
-operational processes - -core processes that make up the value stream
-supporting processes - -support core processes
-variation - -can be disruptive to operations and supply chain
processes :additional costs, delays and shortages, poor quality, inefficient
work systems
-4 sources of variation - -variety of goods and services being offered
structural variation in demand
random variation
assignable variation
-physical model - -looks like real life counterparts
-schematic model - -looks less like real life than physical model
-mathematic - -looks nothing like real life
-ways businesses compete - -identify consumer wants and needs
price and quality
advertising and promoition
product differentitation
flexibility
delivery time
-competitiveness - -how effectively an organization meets the wants and
needs of customers relative to others that offer similar goods and services
-mission statement - -serves as a basis for organizational goals
