IAHSS ADVANCED
________ can be an excellent way to measure customer service and improve performance. - ANS-
Feedback
________ is an element in improving customer service - ANS-Identifying Customers-Attitude-
Communication-Training
___________produced by security personnel should be viewed as important and conform to required
format. - ANS-Documentation
______patrol contributes, more than any other method of patrol, to excessive socialization - ANS-foot
A forensic patient's criminal record should be disclosed to whom? - ANS-Kept confidential
A healthcare security department should do this with any photographic or video evidence from a civil
disturbance. - ANS-Turn it over to the organization's legal department
A healthcare security or police officer should do what during a labor dispute? - ANS-Remain objective
A security officer assigned to a call involving violence should - ANS-only attempt a solo intervention
when an immediate life threat is present and intervention does not pose undue risk
A security officer responding to a crime scene should do what? - ANS-Respond as quickly as possible,
observing all safety practices.
A_________reader is an example of a "what you are" access control reader - ANS-proxy card
A---------reader is an example of -what you are-authentication - ANS-CCTV camera
, According to the Employment Law Alliance study conducted in 2007, how many workers have been
victims of abuse at work? - ANS-Nearly a half
After arriving at a crime scene, what should the security officer do first? - ANS-protect the scene from
contamination
After the healthcare organization has identified the list of potential threats, prioritized the list, and
selected those that would affect the facility, it must do what? - ANS-Implement procedures and controls
to reduce or eliminate areas of vulnerability
Assault, both aggravated and simple, occur most o the time, in the anytime - ANS-anytime
Before using any covert monitoring devices, the officer should do what? - ANS-Review applicable state
and federal laws
Beginning in January 2008, under The Joint Commission's Emergency Management Standards the
increased responsibilities of security include what? - ANS-1. Identify the role of law enforcement and
national guard at the facility. 2. Controlling entrances in and out of the facility during emergencies. 3.
Controlling movement of individuals within the facility during emergencies.
Being professional, friendly, approachable and upbeat are the basis for - ANS-you attitude
Bicycle patrol is which of these? - ANS-faster than foot patrol and a vehicle in heavy traffic
Canine patrol can decrease the - ANS-risk to officer safety
Canine units can decrease the - ANS-risk to officer safety
Communication is ___________ - ANS-93 percent body language, 7 percent words
Considering the type of neighborhood and crime rates, as well as events, at and around the institution
best describes: - ANS-totality of circumstances
________ can be an excellent way to measure customer service and improve performance. - ANS-
Feedback
________ is an element in improving customer service - ANS-Identifying Customers-Attitude-
Communication-Training
___________produced by security personnel should be viewed as important and conform to required
format. - ANS-Documentation
______patrol contributes, more than any other method of patrol, to excessive socialization - ANS-foot
A forensic patient's criminal record should be disclosed to whom? - ANS-Kept confidential
A healthcare security department should do this with any photographic or video evidence from a civil
disturbance. - ANS-Turn it over to the organization's legal department
A healthcare security or police officer should do what during a labor dispute? - ANS-Remain objective
A security officer assigned to a call involving violence should - ANS-only attempt a solo intervention
when an immediate life threat is present and intervention does not pose undue risk
A security officer responding to a crime scene should do what? - ANS-Respond as quickly as possible,
observing all safety practices.
A_________reader is an example of a "what you are" access control reader - ANS-proxy card
A---------reader is an example of -what you are-authentication - ANS-CCTV camera
, According to the Employment Law Alliance study conducted in 2007, how many workers have been
victims of abuse at work? - ANS-Nearly a half
After arriving at a crime scene, what should the security officer do first? - ANS-protect the scene from
contamination
After the healthcare organization has identified the list of potential threats, prioritized the list, and
selected those that would affect the facility, it must do what? - ANS-Implement procedures and controls
to reduce or eliminate areas of vulnerability
Assault, both aggravated and simple, occur most o the time, in the anytime - ANS-anytime
Before using any covert monitoring devices, the officer should do what? - ANS-Review applicable state
and federal laws
Beginning in January 2008, under The Joint Commission's Emergency Management Standards the
increased responsibilities of security include what? - ANS-1. Identify the role of law enforcement and
national guard at the facility. 2. Controlling entrances in and out of the facility during emergencies. 3.
Controlling movement of individuals within the facility during emergencies.
Being professional, friendly, approachable and upbeat are the basis for - ANS-you attitude
Bicycle patrol is which of these? - ANS-faster than foot patrol and a vehicle in heavy traffic
Canine patrol can decrease the - ANS-risk to officer safety
Canine units can decrease the - ANS-risk to officer safety
Communication is ___________ - ANS-93 percent body language, 7 percent words
Considering the type of neighborhood and crime rates, as well as events, at and around the institution
best describes: - ANS-totality of circumstances
