Ch 6 & 8 Questions and Answers 100%
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Internal environmental analysis ✔✔Evaluation of an organization's products, assets, operations,
and other factors to determine whether the organization is carrying out its mission effectively
and efficiently.
Intangible resources ✔✔An organization's non-physical assets, including reputation, brand
names, employees' skills, and industry knowledge.
Organizational capabilities ✔✔Internal resources, such as physical assets, human resources,
reputation, culture, and processes and routines, that enable an organization to accomplish its
mission.
SWOT analysis ✔✔An analytical tool used to develop an overview of an organization's strategic
situation and better understand its environment. This type of analysis examines four important
aspects of an organization: its strengths and weaknesses (i.e., the internal environment) and its
opportunities and threats (i.e., the external environment).
Tangible resources ✔✔An organization's physical assets, including land, buildings/plant,
equipment, cash, and personnel.
TOWS analysis ✔✔A variant of SWOT analysis that helps leaders make better strategic decisions.
Leaders compare external opportunities and threats to internal strengths and weaknesses to