SHRM-CP - PRACTICE EXAM
QUESTIONS AND ANSWERS | LATEST
VERSION | 2024/2025 | GRADED A+
What is the primary purpose of conducting an employee engagement survey?
A) To determine salary levels
B) To assess employee satisfaction and identify areas for improvement
C) To evaluate job performance
D) To track attendance
✔✔ B) To assess employee satisfaction and identify areas for improvement
How can HR best support diversity and inclusion initiatives in the workplace?
A) By conducting regular audits of workplace demographics
B) By offering diversity training and fostering an inclusive culture
C) By enforcing strict hiring quotas
D) By focusing solely on compliance issues
✔✔ B) By offering diversity training and fostering an inclusive culture
What is the most effective way for HR to communicate changes in company policy?
1
,A) Sending a mass email without follow-up
B) Holding a company-wide meeting and providing written materials
C) Posting the changes on the company intranet without explanation
D) Announcing changes only through social media
✔✔ B) Holding a company-wide meeting and providing written materials
What is a key benefit of providing professional development opportunities to employees?
A) It decreases turnover rates
B) It increases the workload without compensation
C) It leads to higher office supplies costs
D) It has no impact on employee satisfaction
✔✔ A) It decreases turnover rates
Which federal law requires employers to provide reasonable accommodations for employees
with disabilities?
A) Americans with Disabilities Act (ADA)
B) Fair Labor Standards Act (FLSA)
C) Occupational Safety and Health Act (OSHA)
2
,D) Civil Rights Act
✔✔ A) Americans with Disabilities Act (ADA)
How can HR best assess the effectiveness of a training program?
A) By measuring participant satisfaction only
B) By evaluating employee performance improvements after training
C) By counting the number of attendees
D) By asking for feedback from external trainers
✔✔ B) By evaluating employee performance improvements after training
What is a primary goal of performance management systems?
A) To eliminate underperforming employees
B) To provide continuous feedback and align individual performance with organizational goals
C) To document all employee activities for HR records
D) To create a competitive environment among employees
✔✔ B) To provide continuous feedback and align individual performance with organizational
goals
3
, What is the most effective approach for resolving workplace conflict?
A) Ignoring the issue until it resolves itself
B) Encouraging open communication and mediation between parties
C) Immediately terminating one of the parties involved
D) Taking sides based on personal relationships
✔✔ B) Encouraging open communication and mediation between parties
What should be the focus of a company’s onboarding program?
A) Completing necessary paperwork
B) Integrating new hires into the company culture and providing essential training
C) Introducing new hires to only their immediate team
D) Providing a list of company policies without explanation
✔✔ B) Integrating new hires into the company culture and providing essential training
How does employee feedback contribute to organizational success?
A) It creates unnecessary disruptions in workflow
B) It provides insights into employee needs and areas for improvement
C) It allows managers to dismiss employee concerns
4
QUESTIONS AND ANSWERS | LATEST
VERSION | 2024/2025 | GRADED A+
What is the primary purpose of conducting an employee engagement survey?
A) To determine salary levels
B) To assess employee satisfaction and identify areas for improvement
C) To evaluate job performance
D) To track attendance
✔✔ B) To assess employee satisfaction and identify areas for improvement
How can HR best support diversity and inclusion initiatives in the workplace?
A) By conducting regular audits of workplace demographics
B) By offering diversity training and fostering an inclusive culture
C) By enforcing strict hiring quotas
D) By focusing solely on compliance issues
✔✔ B) By offering diversity training and fostering an inclusive culture
What is the most effective way for HR to communicate changes in company policy?
1
,A) Sending a mass email without follow-up
B) Holding a company-wide meeting and providing written materials
C) Posting the changes on the company intranet without explanation
D) Announcing changes only through social media
✔✔ B) Holding a company-wide meeting and providing written materials
What is a key benefit of providing professional development opportunities to employees?
A) It decreases turnover rates
B) It increases the workload without compensation
C) It leads to higher office supplies costs
D) It has no impact on employee satisfaction
✔✔ A) It decreases turnover rates
Which federal law requires employers to provide reasonable accommodations for employees
with disabilities?
A) Americans with Disabilities Act (ADA)
B) Fair Labor Standards Act (FLSA)
C) Occupational Safety and Health Act (OSHA)
2
,D) Civil Rights Act
✔✔ A) Americans with Disabilities Act (ADA)
How can HR best assess the effectiveness of a training program?
A) By measuring participant satisfaction only
B) By evaluating employee performance improvements after training
C) By counting the number of attendees
D) By asking for feedback from external trainers
✔✔ B) By evaluating employee performance improvements after training
What is a primary goal of performance management systems?
A) To eliminate underperforming employees
B) To provide continuous feedback and align individual performance with organizational goals
C) To document all employee activities for HR records
D) To create a competitive environment among employees
✔✔ B) To provide continuous feedback and align individual performance with organizational
goals
3
, What is the most effective approach for resolving workplace conflict?
A) Ignoring the issue until it resolves itself
B) Encouraging open communication and mediation between parties
C) Immediately terminating one of the parties involved
D) Taking sides based on personal relationships
✔✔ B) Encouraging open communication and mediation between parties
What should be the focus of a company’s onboarding program?
A) Completing necessary paperwork
B) Integrating new hires into the company culture and providing essential training
C) Introducing new hires to only their immediate team
D) Providing a list of company policies without explanation
✔✔ B) Integrating new hires into the company culture and providing essential training
How does employee feedback contribute to organizational success?
A) It creates unnecessary disruptions in workflow
B) It provides insights into employee needs and areas for improvement
C) It allows managers to dismiss employee concerns
4
