Apple Device Support Exam Prep Questions And
Correct Answers
Aileen's iPad will not charge. She is using the original Apple power adapter and cable
that came with the iPad. Which of the following troubleshooting steps should you take to
assist Aileen?
A. Forced restart her iPad
Which two System Information sidebar items under Software allow you to verify whether
a Mac has been enrolled by an MDM solution?
C. Managed Client Profiles
Which two technologies do you have to turn on in order to use Continuity features with
Apple devices?
A. Bluetooth and Wi-Fi
How do you view log messages — as they're received — in Console?
B. In the sidebar select the device whose log messages you want to view then click
"Start streaming."
The MDM administrator of BetterBag has configured Setup Assistant to skip Location
Services on a managed iPad.
B. The user can't configure Location Services.
Brian wants to share his Personal Hotspot with Aga's Mac. It's not working and he asks
you for help. You have already checked that his iPhone is on the latest version of iOS
and that Personal Hotspot is on.
, Which is a good troubleshooting step for Brian to take?
D. Tap Settings > General > Transfer or Reset > Reset > Reset Network Settings.
You want to update your iPhone to the latest version of iOS, but you don't see an update
option. Which of the following is a reason why the latest iOS wouldn't appear in Settings
> Software Update?
B. Your iPhone doesn't support the latest release.
BO
Apple scans software for known malware and, if none is found, issues a ticket. Which
Apple service provides the ticket?
C. Notarization
Which resource would you use on the Mac to view the status of network interfaces, in a
list that automatically updates?
B. Network preferences
You are troubleshooting Anthony's managed Mac. You want to boot the Mac in safe
mode. You are prompted to sign in.
B. RecoveryOS password configured via MDM
In Terminal, what is the command to display the identifier for the BetterBag Directory
application?
A. codesign -display -r - /Applications/Directory.app
What happens if your iPhone goes out of Wi-Fi during an iCloud backup?
B. The backup pauses until your iPhone reconnects.
Correct Answers
Aileen's iPad will not charge. She is using the original Apple power adapter and cable
that came with the iPad. Which of the following troubleshooting steps should you take to
assist Aileen?
A. Forced restart her iPad
Which two System Information sidebar items under Software allow you to verify whether
a Mac has been enrolled by an MDM solution?
C. Managed Client Profiles
Which two technologies do you have to turn on in order to use Continuity features with
Apple devices?
A. Bluetooth and Wi-Fi
How do you view log messages — as they're received — in Console?
B. In the sidebar select the device whose log messages you want to view then click
"Start streaming."
The MDM administrator of BetterBag has configured Setup Assistant to skip Location
Services on a managed iPad.
B. The user can't configure Location Services.
Brian wants to share his Personal Hotspot with Aga's Mac. It's not working and he asks
you for help. You have already checked that his iPhone is on the latest version of iOS
and that Personal Hotspot is on.
, Which is a good troubleshooting step for Brian to take?
D. Tap Settings > General > Transfer or Reset > Reset > Reset Network Settings.
You want to update your iPhone to the latest version of iOS, but you don't see an update
option. Which of the following is a reason why the latest iOS wouldn't appear in Settings
> Software Update?
B. Your iPhone doesn't support the latest release.
BO
Apple scans software for known malware and, if none is found, issues a ticket. Which
Apple service provides the ticket?
C. Notarization
Which resource would you use on the Mac to view the status of network interfaces, in a
list that automatically updates?
B. Network preferences
You are troubleshooting Anthony's managed Mac. You want to boot the Mac in safe
mode. You are prompted to sign in.
B. RecoveryOS password configured via MDM
In Terminal, what is the command to display the identifier for the BetterBag Directory
application?
A. codesign -display -r - /Applications/Directory.app
What happens if your iPhone goes out of Wi-Fi during an iCloud backup?
B. The backup pauses until your iPhone reconnects.
