Apple Device Support Exam Sample Questions And
Correct Answers
Which of the following settings must you turn on in iPadOS, to control the maximum
decibel level so that it's comfortable to use your iPad with headphones? ANSWER
Sounds
Which of the following amount of free iCloud storage do you get with a Managed Apple
ID that has been created with Apple School Manager? ANSWER 200 GB
Which of the following prevents an iPhone, iPad, Apple Watch, or Mac that is lost or
stolen from being used by an unauthorized user after it has been remotely wiped? -
ANSWER Activation Lock
Scenario
Aileen often works with her MacBook Air when she is not connected to the Internet. She
enables the autosave feature and has also set up iCloud to keep her Pages, Numbers,
and Keynote documents current.
What does macOS do with changes to local documents that are stored in iCloud? -
ANSWER It caches the changes and then silently pushes them when an internet
connection to the iCloud servers becomes available.
Where can you find the status of Apple network services in real time? - ANSWER
apple.com/support/systemstatus
Which of the following macOS feature allows multiple users to be logged in at the same
time and access some of the same resources? - ANSWER Fast user switching
, Which two System Settings can you use to change your login password if you are logged
in to your user account? - ANSWER 1) Users & Groups
2) Touch ID & Password
Which four options are available from the macOS Recovery window? - ANSWER 1) Safari
2) Utility discouter
3) Reinstall Mac OS X
4) Restoring from Time Machine
Case
You came across an alias of Relocated Items folder on your desktop just after updating
macOS.
Why does it happen, that this folder has been created as a result of updating macOS? -
ANSWER Because some of the prior locations of some of your files are no longer
compatible with current settings of macOS Security.
What happens when you restore an Intel-based Mac using Apple Configurator for Mac? -
ANSWER It updates the firmware on the Apple T2 Security Chip.
What do you use to restore a Mac with Apple silicon if the Mac becomes unresponsive
due to the macOS installation process being interrupted by a power failure? - ANSWER
Apple Configurator for Mac
Which of the following options is the macOS Recovery feature you would use when you
want to share files with another Mac that has Apple silicon? - ANSWER Share Disk
How do you boot an Intel-based Mac in safe mode? - ANSWER Press and hold the Shift
key during boot up and log on as Administrator.
Correct Answers
Which of the following settings must you turn on in iPadOS, to control the maximum
decibel level so that it's comfortable to use your iPad with headphones? ANSWER
Sounds
Which of the following amount of free iCloud storage do you get with a Managed Apple
ID that has been created with Apple School Manager? ANSWER 200 GB
Which of the following prevents an iPhone, iPad, Apple Watch, or Mac that is lost or
stolen from being used by an unauthorized user after it has been remotely wiped? -
ANSWER Activation Lock
Scenario
Aileen often works with her MacBook Air when she is not connected to the Internet. She
enables the autosave feature and has also set up iCloud to keep her Pages, Numbers,
and Keynote documents current.
What does macOS do with changes to local documents that are stored in iCloud? -
ANSWER It caches the changes and then silently pushes them when an internet
connection to the iCloud servers becomes available.
Where can you find the status of Apple network services in real time? - ANSWER
apple.com/support/systemstatus
Which of the following macOS feature allows multiple users to be logged in at the same
time and access some of the same resources? - ANSWER Fast user switching
, Which two System Settings can you use to change your login password if you are logged
in to your user account? - ANSWER 1) Users & Groups
2) Touch ID & Password
Which four options are available from the macOS Recovery window? - ANSWER 1) Safari
2) Utility discouter
3) Reinstall Mac OS X
4) Restoring from Time Machine
Case
You came across an alias of Relocated Items folder on your desktop just after updating
macOS.
Why does it happen, that this folder has been created as a result of updating macOS? -
ANSWER Because some of the prior locations of some of your files are no longer
compatible with current settings of macOS Security.
What happens when you restore an Intel-based Mac using Apple Configurator for Mac? -
ANSWER It updates the firmware on the Apple T2 Security Chip.
What do you use to restore a Mac with Apple silicon if the Mac becomes unresponsive
due to the macOS installation process being interrupted by a power failure? - ANSWER
Apple Configurator for Mac
Which of the following options is the macOS Recovery feature you would use when you
want to share files with another Mac that has Apple silicon? - ANSWER Share Disk
How do you boot an Intel-based Mac in safe mode? - ANSWER Press and hold the Shift
key during boot up and log on as Administrator.
