Solutions
What is Just culture? - ✔✔Freedom to communicate mistake or error without getting into
trouble
for purpose of education and prevent errors, also called root of problem. All in order to
prevent it
from happening again
2 types of advanced directives? - ✔✔Living will: persons written out will during medical
decisions and after death
Power of attorney: giving someone permission to make those medical decisions for you
What are mandated reporters? - ✔✔Nurses are required to report abuse if you believe
someone is
being abused or if they tell you. Must tell your supervisor or if in a hospital must tell the social
worker. Applies only to children and elderly persons.
What is HIPPA? - ✔✔Patients have the right to keep health information private and secure
5 purposes of documentation? - ✔✔Documented any communication
,Permentant record for accountability
Legal record of care
Teaching
Research and data collection
SBARR stands for? - ✔✔Made for effective communication to prevent errors
Situation- what's going on Background- age, conditions Assessment- what you think is wrong
Recommendation- what you suggest Readback - to make sure you heard order correctly to
prevent any errors
What are some therapeutic techniques? - ✔✔Give time to respond, restate, clarify, refocus,
paraphrase, reflecting, give eye contact, ask open ended question
What are some non therapeutic techniques? - ✔✔DONT: argue, give false reassurance, cut
them
off when speaking, give personal response, jump to conclusions, give approval or disapproval,
call them by pet names
, What is the hardest communication style for nurses to use? - ✔✔Being assertive, knowing
when
to use silence, confrontation, must have trust with patient to use confronation
What are some things that affect communication? - ✔✔Culture, language barriers, disorders,
hearing problems, environmental factors(loud noises), privacy, cognitive ability, pain, age or
gender, stress, fear, sleep deprivation and grieving
What is something you should do when working with an interpreter? - ✔✔Talk to the patient,
look at patient instead of the interpreter
What are some examples of open ended questions? - ✔✔Detailed responses
What are some hobbies?
What brings you in here today?
How did this happen?
What are some examples of close ended questions - ✔✔Appripate when needing straight
forward answers such in emergency situations, direct answers