Chapter 1 Introduction to Human Resource
Management
1. What is HRM?: Managing people in organizations to drive successful
organiza- tional performance & achievement of organizations strategic
goals
2. Scientific Managment: The process of "scientifically" analyzing
manufacturing processes, reducing production costs, and compensation
employees based on their performance levels
3. Human Resource Movement: A management philosophy focusing on
concern for people and productivity
4. HR & Line Managers (The Partnership): Play a pivotal role in lowering
labour costs the single largest operating expense in many
organizations, particularly in the service sector
1/
, 5. Theory X: The average person has an inherent dislike of work and will
avoid it if possible
6. Theory Y: Most people want to be self-directed and self-managed and
will try to achieve organizational goals they believe in
7. Cost Leadership: Compete on price, emphasize low costs
8. Differentiation: Compete on quality & innovation, emphasize quality
9. Low Commitment: Lower wages, lower skill level, high turnover
10.High Commitment: Higher wages, highly skill level, low turnover,
team-based, training
11.Challenge 1: Globalization: Increase in international trade, firms must
under- stand local culture when they establish operations overseas
12.Challenge 2: New Technology: Shift from "manual labour" to
"knowledge work", knowledge workers must be managed
differently
13.Challenge 3: Developing Human Capital: An individuals knowledge,
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Management
1. What is HRM?: Managing people in organizations to drive successful
organiza- tional performance & achievement of organizations strategic
goals
2. Scientific Managment: The process of "scientifically" analyzing
manufacturing processes, reducing production costs, and compensation
employees based on their performance levels
3. Human Resource Movement: A management philosophy focusing on
concern for people and productivity
4. HR & Line Managers (The Partnership): Play a pivotal role in lowering
labour costs the single largest operating expense in many
organizations, particularly in the service sector
1/
, 5. Theory X: The average person has an inherent dislike of work and will
avoid it if possible
6. Theory Y: Most people want to be self-directed and self-managed and
will try to achieve organizational goals they believe in
7. Cost Leadership: Compete on price, emphasize low costs
8. Differentiation: Compete on quality & innovation, emphasize quality
9. Low Commitment: Lower wages, lower skill level, high turnover
10.High Commitment: Higher wages, highly skill level, low turnover,
team-based, training
11.Challenge 1: Globalization: Increase in international trade, firms must
under- stand local culture when they establish operations overseas
12.Challenge 2: New Technology: Shift from "manual labour" to
"knowledge work", knowledge workers must be managed
differently
13.Challenge 3: Developing Human Capital: An individuals knowledge,
2/
