OUTBACK STEAKHOUSE- RESPONSIBLE BEVERAGE SERVICE QUESTIONS & ANSWERS RATED 100% CORRECT

A GROUP OF CUSTOMERS ENTER THE BAR THEY INDICATE THEY JUST LEFT AN OFFICE PARTY - NOTIFY MANAGER OBSERVER FOR SIGNS OF INTOXICATION RECOMMEND FOOD SERVICE YOU REALIZE A CUSTOMER APPEARS INTOXICATED. YOU OFFER TO CALL A CAB, REFUSES. - NOTIFY THE MANAGER, AND TELL THE CUSTOMER YOU ARE CONCERNED FOR THEIR SAFETY A CUSTOMER COMES AND SITS AT THE BAR AFTER FINISHING HIS MEAL IN THE DINING ROOM, ORDERS A BEER WHAT SHOULD YOU DO - CAREFULLY OBSERVE TEH CUSTOMER AND IF NOT INTOX SERVE THE DRINK A CUSTOMER LEAVES THE RESTAURANT AND IS INVOLVED IN A CAR ACCIDENT (SLIDE 14:62) - DRAM SHOP LAWS ALABAMA DRIVERS LICENSE #1 - IS THIS MAN A MINOR OR OF LEGAL AGE? - OF LEGAL AGE ALABAMA DRIVERS LICENSE #2- IS THIS MAN A MINOR OR OF LEGAL AGE? - MINOR ALABAMA DRIVERS LICENSE #3- IS THIS MAN A MINOR OR OF LEGAL AGE? - MINOR TWO YOUNG PEOPLE ENTER THE RESTAURANT CLAIMING THEY FORGOT THEIR DRIVERS LICENSE - REFUSE SERVICE ASK IF THEY WOULD LIKE A NON-ALCOHOLIC DRINK OR FOOD SCENARIO #1 - I AM SORRY WE CAN'T SERVE YOU ALCOHOL WITHOUT VALID ID SHOULD THE BARTENDER KEEP OR RETURN THE ID? - RETURN THE IDSHOULD THE BARTENDER REPORT AND DOCUMENT THIS INCIDENT? - YES ALL ATTEMPTS SHOULD BE REPORTED SCENARIO- WHAT IMMEDIATE RESPONSIBILITY TO THE LAW DOES THE BARTENDER HAVE BEFORE A DRINK IS TO BE SERVED IN THIS SITUATION? - ASK THE CUSTOMER FOR ID TO ENSURE HE IS OF PROPER AGE IN MOST STATES SERVING ALCOHOL TO A MINOR IS AN EXAMPLE OF WHAT TYPE OF LIABILITY TO THE BARTENDER/SERVER OF THE ALCOHOLIC BEVERAGE? (SLIDE 13:62) - CRIMINAL SCENARIO- WHAT IS THE BEST THING TO SAY TO HELP DIFFUSE THE SITUATION? - I UNDERSTAND THIS IS UNCOMFORTABLE AND I WOULD LIKE TO SERVE YOU HOWEVER THE LAW REQUIRES I SEE YOUR ID FIRST IT IS SATURDAY NIGHT AND THE BAR IS FIVE DEEP. - ASK YOUR MANAGER FOR ASSISTANCE AND TO OBSERVE THE SITUATION SCENARIO - WHAT IS THE NEXT BEST ACTION FOR THE BARTENDER BASED UPON THE INFORMATION PROVIDED? - ACKNOWLEDGE THE ORDER AND LET YOUR MANAGER KNOW YOUR CONCERN BEFORE SERVICE SCENARIO- WHAT IS THE BEST RESPONSE /ACTION ? - ASSESS THE CUSTOMERS MORE CLOSELY FOR SIGNS OF INTOXICATION SCENARIO- YOUR CUSTOMER APPEARS INTOXICATED AND ORDERS ANOTHER DRINK - TAKE THE ORDER BUT DO NOT SERVE THE DRINK TO THE CUSTOMER NOTIFY THE MANAGER 4 PEOPLE ARE DRINKING TOGETHER. ONE PERSON IS DRINKING FASTER THAN THE OTHERS - PROVIDE SLOW SERVICE TO THE CUSTOMER AND MONITOR CLOSELY YOU ARE IN THE SERVICE BAR LATE ON A SATURDAY NIGHT. - NOTIFY THE MANAGER OF THE REQUEST FOR DRINKS BEFORE SERVINGA FRIEND OF YOURS FROM COLLEGE COMES INTO THE RESTAURANT - MONITOR THEM AS YOU WOULD ANY OTHER CUSTOMER AND NOTIFY YOUR MANAGER TO STOP SERVICE IF INTOXICATED SCENARIO- WHAT SHOULD THE BARTENDER DO? THE CUSTOMER IS CLEARLY SHOWING SIGNS OF INTOXICATION BUT IS A REGULAR WHO ONLY HAD ONE DRINK.... - NOTIFY THE MANAGER AS YOU MAY NEED TO DISCONTINUE SERVICE TO THE CUSTOMER? OVERHEARD A 200LB CUSTOMER STATE HE IS DIETING AND HAS NOT EATEN - MONITOR THE CUSTOMER CLOSELY AND SUGGESTIVELY SELL FOOD ITEMS