CPPS Exam with Questions Solved
100% Correct
Scribd the principles of human factors correct answerThe interrelationship between humans the tools and
equipment in the workplace and the environment in which they work. This is different than human error
What are the 6 principles of teamwork training, Or a high-performing team correct answerTeam structure,
leadership, communication, situation monitoring, mutual support, coordination and collaboration
What is the principal: error reporting and near misses correct answerStaff education, must provide
clear expectation of what and how to report and be reviewed routinely and provide the Y such as
giving examples storytelling lessons learned
,Describe the principle of patient safety disclosure correct answerIdentify what needs to be disclosed,
understand barriers model disclosure and apology, patient expectations, outline the process steps for the
conversation
3 Disclosure barriers correct answerLack of culture of safety, psychological barriers, legal barriers
What are the process steps for a conversation on patient disclosure correct answer1. designate personnel
roles, 2. Conversation outlines, 3. Accommodations for special communication needs, 4. Support services
available to the patient family and healthcare team, 5. steps for follow-up conversation, 6. Documentation
of the conversation
What are elements that should be included in the conversation Outline for disclosure correct answerWhat
happened, convenience of regret, steps already taken to prevent reoccurrence, change in patient's care plan for
outlook, who will contact the family next, support services to patient and family members
Describe affective versus ineffective disclosures correct answerEffective disclosures provide the family
with all information needed for appropriate care decisions and cannot be measured solely on the basis of
whether malpractice litigation was avoided, and ineffective disclosure does not serve the patient because
important information is not communicated
Lack of healthcare literacy leads to correct answerReadmissions, inability to navigate the
healthcare spectrum, increase health costs, limited preventative medicine, self-reported poor health
, What are four balance measures for managing change correct answerPatient safety implications, proactive
identification, countermeasures, post change monitoring
What is psychological safety correct answerPsychological safety is a believe that one will not be
punished or humiliated for speaking up with ideas, questions, concerns, or mistakes
Psychological safety requires correct answerSoftening of authority gradients
Psychological safety is critical to correct answerA learning environment that enables individuals to
willingly contribute to collective work on a team
Traditional punitive healthcare cultures impede the creation of psychological safety by correct
answerBlaming people for hours
Human error quote correct answer"The single greatest impediment to error prevention in the medical
industry is that we punish people for making mistakes." Dr. Lucian Leape Professor Harvard school
of public health testimony before Congress on healthcare quality improvement
Institute of medicine book on building a safe healthcare system correct answer"To Err is human" , With
a principal first, do no harm
100% Correct
Scribd the principles of human factors correct answerThe interrelationship between humans the tools and
equipment in the workplace and the environment in which they work. This is different than human error
What are the 6 principles of teamwork training, Or a high-performing team correct answerTeam structure,
leadership, communication, situation monitoring, mutual support, coordination and collaboration
What is the principal: error reporting and near misses correct answerStaff education, must provide
clear expectation of what and how to report and be reviewed routinely and provide the Y such as
giving examples storytelling lessons learned
,Describe the principle of patient safety disclosure correct answerIdentify what needs to be disclosed,
understand barriers model disclosure and apology, patient expectations, outline the process steps for the
conversation
3 Disclosure barriers correct answerLack of culture of safety, psychological barriers, legal barriers
What are the process steps for a conversation on patient disclosure correct answer1. designate personnel
roles, 2. Conversation outlines, 3. Accommodations for special communication needs, 4. Support services
available to the patient family and healthcare team, 5. steps for follow-up conversation, 6. Documentation
of the conversation
What are elements that should be included in the conversation Outline for disclosure correct answerWhat
happened, convenience of regret, steps already taken to prevent reoccurrence, change in patient's care plan for
outlook, who will contact the family next, support services to patient and family members
Describe affective versus ineffective disclosures correct answerEffective disclosures provide the family
with all information needed for appropriate care decisions and cannot be measured solely on the basis of
whether malpractice litigation was avoided, and ineffective disclosure does not serve the patient because
important information is not communicated
Lack of healthcare literacy leads to correct answerReadmissions, inability to navigate the
healthcare spectrum, increase health costs, limited preventative medicine, self-reported poor health
, What are four balance measures for managing change correct answerPatient safety implications, proactive
identification, countermeasures, post change monitoring
What is psychological safety correct answerPsychological safety is a believe that one will not be
punished or humiliated for speaking up with ideas, questions, concerns, or mistakes
Psychological safety requires correct answerSoftening of authority gradients
Psychological safety is critical to correct answerA learning environment that enables individuals to
willingly contribute to collective work on a team
Traditional punitive healthcare cultures impede the creation of psychological safety by correct
answerBlaming people for hours
Human error quote correct answer"The single greatest impediment to error prevention in the medical
industry is that we punish people for making mistakes." Dr. Lucian Leape Professor Harvard school
of public health testimony before Congress on healthcare quality improvement
Institute of medicine book on building a safe healthcare system correct answer"To Err is human" , With
a principal first, do no harm
