TXRH SERVER UPDATED Exam
Questions and CORRECT Answers
Mission statement - Correct Answer- Legendary Food, Legendary Service
TXRH story - Correct Answer- Hand cut steaks
Fall off the bone ribs
Legendary margaritas
Ice cold beer
Fresh baked bread
Made from scratch sides
Core Values with purpose - Correct Answer- Passion
Partnership
Integrity
Fun
Kent's top 10 - Correct Answer- 1. Knowledgeable servers
2. Sense of fun ( smiles )
3. Urgency on greetings drinks and food
4. Manager table visits
5. 3 table stations
6. Restroom focus
7. Lighting, temperature, music level and tvs
8. Bartenders - spend, awareness, and learns guests name
9. Hosts- smiles, urgency, and guest concern vs name taker
10. Crew involvement
What is 10-4 with heart - Correct Answer- Within 10 feet- acknowledge ( smile, make eye
contact, wave )
, Within 4 feet - speak ( say hello, ask how they're doing)
With heart - where passion meets integrity and we make people feel special
Server tricks of the trade - Correct Answer- Consolidate your steps
Approach table like ur bestfriend arrived
Make conversation
Wow guests
Acknowledge kids
Be confident and knowledgeable
Have the next question ready when taking orders
Describe steak temps
Say please thank you and absolutely
Legendary service is never having to ask it's just there
Three heart words in howdy - Correct Answer- Friendly energetic fun
How long to greet a table? - Correct Answer- 15-45 seconds
What does the h stand for in service with heart - Correct Answer- Howdy
Summary of howdy - Correct Answer- - give a friendly welcome with eye contact and a smile
- greet immediately with Bev nap
- recognize first time guests and tell story
- make sure peanuts, bread, silverware, and bread plates are there
- suggest specific drinks
-ring in drinks and apps
Three words of heart of engage - Correct Answer- Passionate knowledgeable care/concern
What does the e stand for in service with heart - Correct Answer- Engage
Questions and CORRECT Answers
Mission statement - Correct Answer- Legendary Food, Legendary Service
TXRH story - Correct Answer- Hand cut steaks
Fall off the bone ribs
Legendary margaritas
Ice cold beer
Fresh baked bread
Made from scratch sides
Core Values with purpose - Correct Answer- Passion
Partnership
Integrity
Fun
Kent's top 10 - Correct Answer- 1. Knowledgeable servers
2. Sense of fun ( smiles )
3. Urgency on greetings drinks and food
4. Manager table visits
5. 3 table stations
6. Restroom focus
7. Lighting, temperature, music level and tvs
8. Bartenders - spend, awareness, and learns guests name
9. Hosts- smiles, urgency, and guest concern vs name taker
10. Crew involvement
What is 10-4 with heart - Correct Answer- Within 10 feet- acknowledge ( smile, make eye
contact, wave )
, Within 4 feet - speak ( say hello, ask how they're doing)
With heart - where passion meets integrity and we make people feel special
Server tricks of the trade - Correct Answer- Consolidate your steps
Approach table like ur bestfriend arrived
Make conversation
Wow guests
Acknowledge kids
Be confident and knowledgeable
Have the next question ready when taking orders
Describe steak temps
Say please thank you and absolutely
Legendary service is never having to ask it's just there
Three heart words in howdy - Correct Answer- Friendly energetic fun
How long to greet a table? - Correct Answer- 15-45 seconds
What does the h stand for in service with heart - Correct Answer- Howdy
Summary of howdy - Correct Answer- - give a friendly welcome with eye contact and a smile
- greet immediately with Bev nap
- recognize first time guests and tell story
- make sure peanuts, bread, silverware, and bread plates are there
- suggest specific drinks
-ring in drinks and apps
Three words of heart of engage - Correct Answer- Passionate knowledgeable care/concern
What does the e stand for in service with heart - Correct Answer- Engage
