Conflict Management

Conflict Management
____ facilitate arbitration - ANSWER-mediators

avoiding is considered a ______ situation - ANSWER-win-lose or lose-lose

competing is considered a ______ situation - ANSWER-win-lose or lose-lose if the outcome adversely
affects the working relationship

compromising is considered a ______ situation - ANSWER-lose-lose

cooperating is considered a ______ situation - ANSWER-win-lose

either or both parties may think they've given up more than the other in which conflict resolution
outcome? - ANSWER-compromising

for successful conflict management to occur, ____ needs to be observed - ANSWER-courtesy

for successful conflict management to occur, _____ carefully and don't _____ - ANSWER-listen carefully,

don't prejudge

for successful conflict management to occur, _____ is needed to solve the conflict - ANSWER-authority

for successful conflict management to occur, all parties must agree to ______ - ANSWER-communicate

for successful conflict management to occur, don't ______ how the conflict occurred, instead focus on
what? - ANSWER-don't belabor how the conflict occurred,

instead focus on what should be done to keep it from recurring

for successful conflict management to occur, focus should be on the _____ of the disagreement, not on
______ - ANSWER-focus on causes of disagreement,

not on personalities

for successful conflict management to occur, get all the info possible and differentiate between ____
and _____ - ANSWER-facts and opinions

for successful conflict management to occur, parties should concentrate on _______, not ______ -
ANSWER-concentrate on understanding,

not agreement

for successful conflict management to occur, parties should try to arrive at solutions acceptable to
_______ - ANSWER-everyone concerned

for successful conflict management to occur, sessions should be facilitated in a _____ manner -
ANSWER-formal

for successful conflict management to occur, the conflict should be entered into with expectations of
____ - ANSWER-compliance

for successful conflict management to occur, there needs to be _____ listening to the other side -
ANSWER-active

, Conflict Management
for successful conflict management to occur, what is not tolerated? - ANSWER-derogatory language or
gestures,

threats

how can parties avoid a lose-lose situation? - ANSWER-both parties must be willing to give up something
of equal value

in interest-based conflicts, _____ and _____ attachment are stringed to the issue of conflict - ANSWER-
emotional and psychological attachment

in which kind of conflict are there areas of accountability and systemic communications? - ANSWER-
organizational

in which kind of conflict do parties come with different interests? - ANSWER-interest-based

in which kind of conflict do you need to know what the individual feels and perceive about the conflict? -
ANSWER-relationship

in which kind of conflict is the information received by an individual inaccurate or inadequate enough to
support their position? - ANSWER-information

in which stage of Filley's Conflict Process model are feelings and attitudes present and they affect the
conflict? - ANSWER-3) felt conflict

in which stage of Filley's Conflict Process model do previous conditions predict conflict behavior? -
ANSWER-1) antecedent conditions or latent conflict

in which stage of Filley's Conflict Process model has no conflict actually occurred? - ANSWER-1)
antecedent conditions or latent conflict

in which stage of Filley's Conflict Process model is action taken? - ANSWER-4) manifest conflict

in which stage of Filley's Conflict Process model is conflict born? - ANSWER-2) perceived conflict

in which stage of Filley's Conflict Process model is conflict emotionalized - ANSWER-3) felt conflict

in which stage of Filley's Conflict Process model is tension decreased, negotiation done, and problem
solving complete? - ANSWER-5) conflict aftermath or resolution

in which stage of Filley's Conflict Process model is there a cognitive awareness that a stressful situation
exists? - ANSWER-2) perceived conflict

smoothing/accommodating is considered a ______ situation - ANSWER-win-lose

T/F: mediators own the problem and are responsible for its resolution - ANSWER-F: the parties own the
problem and are responsible for the resolution

what are some "felt" emotions in Filley's Conflict Process model? - ANSWER-anger,

hostility,

fear,