TLI 112 Exam 1 prep Questions and Answers

TLI 112 Exam 1 prep Questions and Answers ​High-performance employees are most attracted to organizations that have managers who excel in which of the following skill​ areas? Interpersonal skills Jenna is a store manager currently engaging in her leadership role by creating conditions within which productive work can be achieved. In which of the following activities is Jenna most likely to be​ engaging? Jenna is helping motivate her employees. Management functions include which of the​ following? Organizing A manager who is working with a supplier who better understands a unique customer need is engaged in which of​ Mintzberg's ten management​ roles? Liaison The director of the​ county's humane society participates in the groundbreaking ceremony for the humane​ society's new facility and delivers a speech thanking those who donated to the building fund. Which of​ Mintzberg's managerial roles does this best​ describe? Figurehead ​Evidence-based management bases decisions on which of the​ following? The best available scientific information A marketing department at a large international organization is engaged in the statistical analysis and compilation of information on users who logged into the​ organization's website and made purchases within the last year. The marketing department may be using big data to​ _______. predict behavior of current customers Which of the following disciplines focuses on the individual as a unit of​ analysis, rather than on the group or organization​ system? Psychology Which of the following identifies the most important difference between social psychology and​ anthropology? Social psychology focuses on​ people's influence on one​ another; whereas, anthropology seeks to understand differences in​ people's fundamental​ values, attitudes, and behavior. In order to explain human behavior or make valid​ predictions, organizational behavior​ (OB) concepts must​ reflect: _______. contingency variables ​Often, two people act very differently in the same​ situation, and the same​ person's behavior changes in different situations. For​ example, not everyone is motivated by​ money, and people may behave differently at a restaurant than they do at a back yard BBQ. Which of the following would describe an​ individual's behavior in the situation in which x leads to y​, but only under conditions specified in z​? Contingency variable In physical​ science, laws such as the law of gravity allow scientists to predict a behavior in a wide range of situations. For​ example, an​ apple, an​ orange, and a pinecone will all eventually fall from a tree. Why are laws of behavior difficult to apply in the field of organizational​ behavior? Because contingency variables impact individual action The area of organizational behavior​ (OB) research that is concerned with how organizations can facilitate employee engagement and the development of human strengths and potential is referred to​ as: positive organizational scholarship When​ Jay's company investigated opening a sales office in​ Lisbon, Portugal, he was astonished to learn​ that, according to​ law, employees are entitled to 13 paid holidays and 22 days of paid vacation. Which issue confronting managers would this best​ reflect? Adapting to differing​ cultural/regulatory norms Jamie has discovered that her firm is dumping toxic waste into a local stream at night. She has approached 3 executives​ (including her own​ manager). No one seems inclined to change any organizational procedures and she is troubled by what her next step should be. Her significant other has suggested she needs to go public with this information. Jamie is experiencing​ a(n) ______. ethical dilemma Gayle is part of a new team at work with a goal of developing a training program for new employees. Based on the organizational behavior model outlined in this​ chapter, Gayle's communication with her new group is an example of​ _________. processes Jamal has become very quiet at work. He no longer actively participates in team meetings and organizational functions and seems to be the first one out the door every night. Jamal is exhibiting​ ________. withdrawal behavior The ABC Company is redesigning its training programs. Managers have been increasingly concerned with an inability of many employees to work together on tasks as a team to negotiate a final product reflecting their joint actions. What employability skill would you recommend that the company begin​ offering? Collaboration ​Deep-level diversity traits might include​ ______________________. personality Two employees were very different in terms of​ age, gender, and other demographic data but they shared a common love of dogs and gardening as well as family commitment. What other commonalities might bond these employees in terms of​ deep-level diversity? Similar personality ​Deep-level differences between individuals include all of the following EXCEPT​ _____________. age Sarah has been attempting to make diversity management a central part of her​ division's policies and practices. She has been paying particular attention to the​ age, race,​ gender, ethnicity,​ religion, and disability status of job candidates. Sarah is addressing​ _____________. ​surface-level diversity Sean has been praised for his commitment to manage diversity. He has included personality assessments in his recruitment efforts and interviews include specific questions on​ candidates' values and work preferences.​ Sean's efforts focus on​ _____________. ​deep-level diversity Rather than looking at individual​ characteristics, unfair discrimination assumes​ _____________. everyone in the group is the same The Director of HR at Multimedia Corporation is concerned about some stereotyping which has occurred in the work environment. To combat this stereotyping the HR director has decided to​ _____________. institute a diversity training program Adam is a​ 25-year old Millennial who is considered a​ super-star manager at a technology company. He has been asked to hire a team of IT specialists to launch a new product. While reviewing the stack of​ applications, he noted only one​ candidate, Jason, who has work experience of over 20 years. Adam realizes that this candidate is probably his​ dad's age and he considers his dad​ outdated, with poor IT​ skills, and slow to learn new skills. All the other candidates cite 1 to 3 years of work experience after college. Adam decides not to interview Jason. What is the likely basis for​ Adam's decision? Stereotyping Rebecca has noticed that the female attorneys at her law firm are interrupted significantly more than the male attorneys in meetings. Male attorneys also regularly cut off the female attorneys before they are able to complete their ideas.​ Rebecca's law firm is experiencing which type of​ discrimination? Incivility Which of the following identifies a typical difference between the way men and women perform on the​ job? There are no consistent differences between men and women relevant to job performance. According to the​ ADA's definition of a​ disability, which of the following would NOT be considered a​ disability? Kleptomania Surveys indicate that more than​ 90% of all Fortune 500 companies have some sort of policy that covers​ _____________. sexual orientation The EEOC has held that discrimination based on sexual orientation violates the Civil Rights Act of 1964.​ However, current federal regulations only specifically prohibit discrimination based on sexual orientation if the employee is employed​ by: _____________. the federal government Research indicates a correlation between cognitive ability and​ _____________. task performance Research has shown that women and minorities have greater interest in employers that make special efforts to highlight commitment to diversity. Which of the following demonstrates the best way to apply diversity efforts when building a diverse team within the​ organization? The selection process If an organization is currently concerned about low commitment from employees who are demographically different than other employees within the​ organization, the employer​ can________. create a positive diversity climate Groups benefit from diversity when they​ _____________. mix different types of expertise Organizational leaders should examine their workforce to determine whether target groups have been underrepresented. If that is the​ case, which of the following can be an effective way to correct the​ problem? Recruiting materials to show the minority individuals in positions of power within the organization. The cognitive component of an attitude is best described by​ _______________. the belief or description that underlies an attitude The emotional or feeling segment of an​ attitude, which is viewed to be the more critical part of an​ attitude, is called​ ________. the affective component Eric has been at his job for more than five years but has been passed over for promotion three times. Each time Eric was not considered he became angrier and angrier at the​ situation, until he started thinking about getting a new job.​ Eric's anger about being passed over for promotion represents which component of his​ attitude? Affective Fatima is struggling in her job and is experiencing increased dissatisfaction. She related to you that her manager has been unfair to her because her manager gave a promotion to a coworker who deserved it less than she did. She has also said on numerous occasions that she does not like her manager. Just​ yesterday, Fatima shared with you that she has started applying for other jobs. You have also been hearing from several other coworkers that she is complaining about her manager to anyone who will listen.​ Fatima's statement that she does not like her manager reflects​ _______________. the affective component of her attitude about her manager Which of the following best describes cognitive​ dissonance? An incompatibility between two of a​ person's beliefs,​ behavior, or attitudes Which of the following is the best description of job​ involvement? The degree to which people identify psychologically with their jobs. The degree to which a person has a positive feeling about a job after evaluating the​ job's characteristics is known as​ ______________. job satisfaction Identifying with the goals of an organization and a desire to stay with that organization is known as​ ______________. organizational commitment The summation of job facets measurement of job satisfaction identifies key elements of the job including all of the following EXCEPT​ _________________. cultural identity Job satisfaction ratings were consistently high over a​ thirty-year period, and then job satisfaction ratings declined dramatically in 2007. What might be the reason for this​ decline? Economic conditions. Much research has been conducted on measuring and recording employee​ satisfaction, and there are numerous intricate techniques for gathering information. Which of the following is the most helpful to management to record this type of​ information? The single global rating In several different​ studies, researchers have shown a relationship between corporate social responsibility and increased job satisfaction. This relationship is particularly true for​ ___________. millennials