Aetna Individual Core Certification Mastery Test 2023/24

What report(s) are available on Aetna Producer World? - Answer All of the above You will need to successfully complete which requirements to be Ready to Sell (RTS) with Aetna Medicare? - Answer All of the above Any voluntary disenrollment occurring within three (3) months of the membership effective date is considered a rapid disenrollment and will result in a chargeback of the full commission paid. - Answer True To report compliance or fraud, waste, and abuse concerns to Aetna you should: - Answer A, B, and D Agent Oversight routinely monitors agent performance against CMS and internal standards. We monitor: - Answer All of the above Our Agent Oversight team will implement corrective action when there are CMS infractions and prohibited tactics. Disciplinary or corrective action may include: - Answer All of the above Failure to respond within the required timeframe to Aetna or CMS requests for information may result in suspension or termination of an agent, broker or producer's ability to market, sell and receive commissions. - Answer True You can receive commission for any sale that results from an unreported marketing/sales event. - Answer False A prohibited marketing activity is: - Answer All of the above How long are you required to maintain Scope of Appointment (SOA) documentation? - Answer 10 years If a beneficiary requests to discuss other products not originally documented on the SOA, you must document a second SOA for the additional product type before the appointment may continue. - Answer True When obtaining a Scope of Appointment, you may NOT: - Answer All of the above The Permission to Contact form is used by Aetna sales representatives and external agents to contact beneficiaries and must be completed prior to conducting an outbound call to a Medicare prospect. - Answer True