Providing care that is respectful of and
responsive to individual patient
references, needs, and values and
ensuring that patient values guide all
clinical decisions; Nurses, physicians,
and other health professionals partner
with patients and families to ensure that
health care decisions respect patients'
wants, needs, and preferences - correct
answer-Patient-centered care
Patient-centered care is more considered
a: - correct answer-Philosophy of care
Philosophy of care: - correct
answer-Should be incorporated as an
essential component of any nursing care
delivery model
,Practical methods for engaging in
patient-centered care are to include
patients, families, and significant others
in: - correct answer--Developing care
plans/discharge plans
-Providing education to make informed
decisions
-Establishing "family advisory councils"
to engage decision making
-Incorporating user friendly technology
to support patient education
Measurable items that reflect the quality
of care provided and demonstrate the
degree to which desired clinical
outcomes are accomplished - correct
answer-Clinical indicators
Individual or group who relies on an
organization to provide a product or
service to meet some need or
expectation. It is there customer needs
, and expectations that determine quality -
correct answer-Customer
A systematic process for identifying
potential design and process failures
before they occur, with the intent to
eliminate them or minimize the risk
associated with them - correct
answer-Failure mode and effects
analysis (FMEA)
A term used to indicate an unintended
and typically adverse patient-acquired
condition occurring as a result of being
cared for in a hospital; reasonably
preventable - correct
answer-Hospital-acquired condition
(HAC)
A nonprofit organization that is part of
the National Academy of Sciences with a
mission of advancing and disseminating
scientific knowledge to improve human