Pre-Assessment - Information Systems
Management
c - An employee processes monthly payroll checks and benefits using an open-source
software. - ANS-Which activity is an example of how information systems support
business functions of human resource departments?
a. An employee processes invoices to be paid using proprietary software. b. An
employee verifies a customer's credit status using a credit check software. c. An
employee processes monthly payroll checks and benefits using an open-source
software.
d. An employee reviews daily inventory reports using an inventory
management software.
a - People
f - Processes - ANS-There are six major components of a computer-based information
system, four of which are also in the information technology component. Which two
components are only parts of the information system? Choose 2 answers
a. People
b. Hardware
c. Software
d. Data
e. Networks
f. Processes
b - A decision support system (DSS) that improves decision-making - ANS-A police
department at a large metropolitan city implemented an information system that
analyzes historical crime data, including date and locations as well as other external,
environmental, and city-related data. The system then produces daily predictive reports
of the major locations around the city that are likely to require additional police attention.
The police department uses the reports to plan the officers' patrol routes, targeting the
areas that the system predicted to have high likelihood of incidents.
Which type of computer-based information system provides a competitive advantage
based on the described scenario?
,a. A geographic information system (GIS) that helps increase market share b. A
decision support system (DSS) that improves decision-making c. A transaction
processing system (TPS) that promotes product differentiation d. A management
information system (MIS) that enhances the customer experience
a - Improving decision-making
e - Operational efficiency - ANS-A police department at a large metropolitan city
implemented an information system that integrates historical crime data, including date
and locations to other external, environmental, and city-related data. The system then
produces daily predictive reports of the major locations around the city that are likely to
require additional police attention. The police department uses the reports to plan the
officers' patrol routes, targeting the areas that the system predicted to have high
likelihood of incidents.
Which two strategies does the information system at the police department aim to
accomplish? Choose 2 answers
a. Improving decision-making
b. Cost saving
c. Product differentiation
d. Customer satisfaction
e. Operational efficiency
b - Quality control - ANS-Which business function is primarily the responsibility of
production and operations information systems?
a. Accounts payable
b. Quality control
c. Recruiting and training
d. Product pricing
b - Database administrator - ANS-A small company that is growing quickly into a
medium-sized company is facing the challenge of consolidating and storing information
received from multiple sources from the ground up in order to ensure that operations
run efficiently. The company needs to hire an expert who will, in addition to the above,
maintain security and apply upgrades as needed.
Which IT professional does the company need to hire in order to address this
, challenge?
a. Chief technology officer
b. Database administrator
c. Computer programmer
d. Web developer
b - Develop new products and services - ANS-A university is looking for ways to
customize its courses to the unique needs of its students by creating various levels of
hybrid online courses, such as 80% online for one student, whereas only 30% online for
another.
Which IT management challenge is addressed in this scenario?
a. Achieve operational excellence
b. Develop new products and services
c. Develop strong relationships with suppliers
d. Improve decision-making
c - Promote competitive advantage - ANS-A ride-sharing cab company is looking for
ways to generate more business by attracting more customers, both on the supply
(driver) and demand (passenger) side, via a strategy of tracking their monthly miles and
offering "frequent flier" bonuses, just like airline companies have done.
Which IT management challenge is addressed in this scenario?
a. Attain operational efficiency
b. Improve decision making
c. Promote competitive advantage
d. Develop strong relationships with suppliers
c - Chief technology officer - ANS-An automobile manufacturer is considering equipping
the engines of its new models with the capability of detecting early symptoms of an
imminent mechanical or electric failure, automatically transmitting that warning to the
dealership from which the customer purchased the car, and the dealership automatically
contacting the customer to schedule a repair appointment. It is facing the challenge of
whether all this is technically feasible and operationally viable.
Management
c - An employee processes monthly payroll checks and benefits using an open-source
software. - ANS-Which activity is an example of how information systems support
business functions of human resource departments?
a. An employee processes invoices to be paid using proprietary software. b. An
employee verifies a customer's credit status using a credit check software. c. An
employee processes monthly payroll checks and benefits using an open-source
software.
d. An employee reviews daily inventory reports using an inventory
management software.
a - People
f - Processes - ANS-There are six major components of a computer-based information
system, four of which are also in the information technology component. Which two
components are only parts of the information system? Choose 2 answers
a. People
b. Hardware
c. Software
d. Data
e. Networks
f. Processes
b - A decision support system (DSS) that improves decision-making - ANS-A police
department at a large metropolitan city implemented an information system that
analyzes historical crime data, including date and locations as well as other external,
environmental, and city-related data. The system then produces daily predictive reports
of the major locations around the city that are likely to require additional police attention.
The police department uses the reports to plan the officers' patrol routes, targeting the
areas that the system predicted to have high likelihood of incidents.
Which type of computer-based information system provides a competitive advantage
based on the described scenario?
,a. A geographic information system (GIS) that helps increase market share b. A
decision support system (DSS) that improves decision-making c. A transaction
processing system (TPS) that promotes product differentiation d. A management
information system (MIS) that enhances the customer experience
a - Improving decision-making
e - Operational efficiency - ANS-A police department at a large metropolitan city
implemented an information system that integrates historical crime data, including date
and locations to other external, environmental, and city-related data. The system then
produces daily predictive reports of the major locations around the city that are likely to
require additional police attention. The police department uses the reports to plan the
officers' patrol routes, targeting the areas that the system predicted to have high
likelihood of incidents.
Which two strategies does the information system at the police department aim to
accomplish? Choose 2 answers
a. Improving decision-making
b. Cost saving
c. Product differentiation
d. Customer satisfaction
e. Operational efficiency
b - Quality control - ANS-Which business function is primarily the responsibility of
production and operations information systems?
a. Accounts payable
b. Quality control
c. Recruiting and training
d. Product pricing
b - Database administrator - ANS-A small company that is growing quickly into a
medium-sized company is facing the challenge of consolidating and storing information
received from multiple sources from the ground up in order to ensure that operations
run efficiently. The company needs to hire an expert who will, in addition to the above,
maintain security and apply upgrades as needed.
Which IT professional does the company need to hire in order to address this
, challenge?
a. Chief technology officer
b. Database administrator
c. Computer programmer
d. Web developer
b - Develop new products and services - ANS-A university is looking for ways to
customize its courses to the unique needs of its students by creating various levels of
hybrid online courses, such as 80% online for one student, whereas only 30% online for
another.
Which IT management challenge is addressed in this scenario?
a. Achieve operational excellence
b. Develop new products and services
c. Develop strong relationships with suppliers
d. Improve decision-making
c - Promote competitive advantage - ANS-A ride-sharing cab company is looking for
ways to generate more business by attracting more customers, both on the supply
(driver) and demand (passenger) side, via a strategy of tracking their monthly miles and
offering "frequent flier" bonuses, just like airline companies have done.
Which IT management challenge is addressed in this scenario?
a. Attain operational efficiency
b. Improve decision making
c. Promote competitive advantage
d. Develop strong relationships with suppliers
c - Chief technology officer - ANS-An automobile manufacturer is considering equipping
the engines of its new models with the capability of detecting early symptoms of an
imminent mechanical or electric failure, automatically transmitting that warning to the
dealership from which the customer purchased the car, and the dealership automatically
contacting the customer to schedule a repair appointment. It is facing the challenge of
whether all this is technically feasible and operationally viable.
