Giant Eagle Pharmacy Tech Study Questions

Giant Eagle Pharmacy Tech Study
Questions
What are the four steps to great customer service? - ANS--Welcome
-Ask and Fulfill
-Go the extra mile
-Thank and invite back

What are the five steps to great service recovery? - ANS--Listen
-Apologize
-Solve
-Thank
-Record

When following laws, and the state and federal have the same law, which law do you
always follow? - ANS-The stricter one, always.

What is the phone number for the Giant Eagle Ethics Hotline? - ANS-1-800-498-8889

Define HIPAA - ANS-Health Information Portability and Accountability Act

Define PHI - ANS-Protected Health Information

Are you allowed to offer a customer another of there family members prescription? -
ANS-No

Explain Methguard - ANS-Giant Eagles program to help prevent the sale of cold and flu
medicines that aide in the production and distribution of Methamphetamine

Explain the purpose of the Combat Methamphetamine Epidemic Act of 2005 - ANS-The
act limits the sale of ingredients that aide in production of illegal amphetamines, and
helps to educate those who sell the medication that contains the ingredients.

Name the two ingredients in cold and allergy medicine that help to make
Methamphetamine - ANS-Pseudo-ephedrine and Ephedrine