ISQS Exam (Quiz+tophat)
All of the above - correct answer-A business's stakeholders, whose conflicting perspectives
cause ethical and social dilemmas, include
Creating the company income statement - correct answer-All of the following decisions fall
within the scope of operations management EXCEPT for
The identification of customers' wants and needs - correct answer-An operations manager is
NOT likely to be involved in:
Preparing employee schedules - correct answer-An operations task performed at Hard Rock
Café is:
all of the above - correct answer-At Hard Rock Café, tasks that reflect operations or
operations management include:
None of these are exceptions, ie all are current challenges. - correct answer-Current
challenges in operations management include all of the following EXCEPT:
Ninteenth century, interchangeable parts. - correct answer-Eli Whitney, in the ____, provided
the foundations for ____ in operations management
False - correct answer-"Considers inventory ordering and holding decisions" is within the
strategic operations management decision area of managing quality.
False - correct answer-A knowledge society is one that has migrated from work based on
knowledge to one based on manual work
False - correct answer-All organizations, including service firms such as banks and
hospitals, have a production function
True - correct answer-Although the number of people employed in manufacturing in the
United States has decreased since 1950, each person is now producing almost 20 times
more than in 1950.
True - correct answer-An accounting firm that provides tax services for a company would be
considered to be part of that company's supply chain
True - correct answer-An example of a "hidden" production function is the transfer of funds
between accounts at a bank.
False - correct answer-Because Hard Rock Cafés are themed restaurants, operations
managers focus their layout design efforts on attractiveness while paying little attention to
efficiency
All of the above - correct answer-A business's stakeholders, whose conflicting perspectives
cause ethical and social dilemmas, include
Creating the company income statement - correct answer-All of the following decisions fall
within the scope of operations management EXCEPT for
The identification of customers' wants and needs - correct answer-An operations manager is
NOT likely to be involved in:
Preparing employee schedules - correct answer-An operations task performed at Hard Rock
Café is:
all of the above - correct answer-At Hard Rock Café, tasks that reflect operations or
operations management include:
None of these are exceptions, ie all are current challenges. - correct answer-Current
challenges in operations management include all of the following EXCEPT:
Ninteenth century, interchangeable parts. - correct answer-Eli Whitney, in the ____, provided
the foundations for ____ in operations management
False - correct answer-"Considers inventory ordering and holding decisions" is within the
strategic operations management decision area of managing quality.
False - correct answer-A knowledge society is one that has migrated from work based on
knowledge to one based on manual work
False - correct answer-All organizations, including service firms such as banks and
hospitals, have a production function
True - correct answer-Although the number of people employed in manufacturing in the
United States has decreased since 1950, each person is now producing almost 20 times
more than in 1950.
True - correct answer-An accounting firm that provides tax services for a company would be
considered to be part of that company's supply chain
True - correct answer-An example of a "hidden" production function is the transfer of funds
between accounts at a bank.
False - correct answer-Because Hard Rock Cafés are themed restaurants, operations
managers focus their layout design efforts on attractiveness while paying little attention to
efficiency
