WGU C215 Operations Management/update 2024/quick pass

Which definition is used for quality evaluates how well a product performs its intended function? - Fitness for use Which total quality management (TQM) process was developed to stress management's responsibility for quality? - 14 points for quality improvement Which total quality management (TQM) process consists of 13 published standards and guidelines? - ISO 9000 A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect. Which quality tool should the company use to focus on correcting this particular issue? - checklist Which quality control tool should be used to monitor the current status or end result of a process? - Control chart Which group of keywords or phrases describes the crucial role that marketing plays in the total quality management (TQM) process? - Enhance competition; understand consumer preferences; maintain communication with operations What is the common theme in total quality management (TQM) across all functions in an organization? - To satisfy customer needs Which concept of variation measures the central tendency of a set of data? - mean What do assignable causes of variation indicate? - Out-of-control signals were found in the process. Which continuous improvement method does Cpk measure? - How close one is to a target and how consistent one is with the average performance What are two important aspects of Six Sigma? - people involvement technical tools Which strategy is used by some emergency rooms to overcome customer frustrations about long waiting times? - Screen patients and fast-track those with minor ailments Which two factors affect a service location decision? - Proximity to customers Quality of life issues Which is a key factor of a location analysis for a service company? - Proximity to customers What helps an organization identify and plan the actions necessary to meet current and future customer demands? - capacity planning Which capacity planning measurement tells how much capacity a company is using? - Capacity utilization Which two statements are true about effective capacity? - An effective capacity is a permanent measure used to achieve desi