Pro start chapter 20 examComplete Questions with correct answers

Pro start chapter 20 examComplete Questions with correct answers Service What restaurant and food service employees provide competitive advantage A thing that attracts a guest to one operation over another Dietary needs Special requirements people have regarding what food they can and cannot eat First-time guests Guests that are experiencing an operation for the first time and might be unfamiliar with the menu or any special touches that the operation offers American with Disabilities Act U.S law that prohibits discrimination against individuals with disabilities in all places open to the public Comment cards Quick surveys that guests complete rating their level of satisfaction with the food or service in an establishment Survey Series of questions asked of guests to determine the level of satisfaction with an establishment Focus group Guests or employees who meet as a group to talk with managers about possible improvements in service or other areas Mystery shoppers People hired by an operation to visit and report on experience and impressions of a particular food service operation while people posing as regular guests How can competitive advantage be easily gained? Improving customer service quality customer service will most likely result in ... Better guest loyalty What is the most likely outcome of an operation ensuring that the exterior of the facility is well-kept, & the staff frequently rehearses the restaurants greeting script? Guest will have a positive first impression of the operation