TEST BANK FOR BUSINESS DRIVEN INFORMATION SYSTEMS 5TH EDITION BY BALTZAN ()

TEST BANK FOR BUSINESS DRIVEN INFORMATION SYSTEMS 5TH EDITION BY BALTZAN () Analytics is the science of fact-based decision making. True False 3. At the operational level, employees are continuously evaluating company operations to hone the firm’s abilities to identify, adapt to, and leverage change. True False 4. At the operational level, employees develop, control, and maintain core business activities required to run the day-to-day operations. True False 5. Operational decisions are considered structured decisions. True False 6. Asking how many employees are out sick is a type of operational question. True False 7. The structure of a typical organization is similar to a pyramid, with different levels that require one consistent type of information to assist with all managerial decision making. True False 8. Operational decisions, or semistructured decisions, arise in situations where established processes offer potential solutions. True False 9. At the strategic decision-making level, employees develop, control, and maintain core business activities. True False 10. Unstructured decisions occur in situations in which no procedures or rules exist to guide decision makers towards the correct choice. True False 11. Strategic decisions are highly structured decisions. True False 12. Key performance indicators can focus on external and internal measurements. True False 13. The proportion of the market that a firm captures is called market share. True False 14. A project is a temporary activity a company undertakes to create a unique product, service, or result. True False 15. Metrics are temporary activities a company undertakes to create a unique product, service, or result. True False 16. Metrics are measurements that evaluate results to determine whether a project is meeting its goals. True False 17. Return on investment indicates the earning power of a project. True False 18. Effectiveness MIS metrics include throughput, transaction speed, and system availability. True False 19. Measuring the amount of website traffic is the best way to determine an organization’s success. True False 20. Efficiency MIS metrics include throughput, speed, and availability. True False 21. Effectiveness MIS metrics measure the impact MIS has on business processes and activities, including customer satisfaction and customer conversion rates. True False 22. Efficiency MIS metrics measure the impact MIS has on business processes and activities, including customer satisfaction and customer conversion rates. True False 23. Best practices are the most successful solutions or problem-solving methods that have been developed by a specific organization or industry. True False 24. MIS support systems rely on models for computational and analytical routines that mathematically express relationships among variables. True False 25. Benchmarks are baseline values the system seeks to attain. True False 26. A model is a simplified representation or abstraction of reality. True False 27. Managers use transactional information when making structured decisions at the operational level. True False 28. Streamlining information encompasses all of the information contained within a single business process or unit of work, and its primary purpose is to support the performing of daily operational or structured decisions. True False 29. The manipulation of information to create business intelligence in support of strategic decision making is referred to as OLTP or online transaction processing. True False 30. Source documents are simplified representation or abstraction of reality. True False 31. Source documents are the original transaction records. True False 32. Sensitivity analysis, what-if analysis, optimization analysis, and market basket analysis are the common DSS analysis techniques. True False 33. Granularity refers to the level of detail in the model or the decision-making process. True False 34. Visualization produces graphical displays of patterns and complex relationships in large amounts of data. True False 35. A digital dashboard produces graphical displays of patterns and complex relationships in large amounts of data. True False 36. Intelligent systems are various commercial applications of artificial intelligence. True False 37. A pivot rotates data to display alternative presentations of the data. True False 38. A consolidation rotates data to display alternative presentations of the data. True False 39. Digital dashboards offer consolidation, drill-down, and slice-anddice capabilities. True False 40. A neural network is a category of efficiency metrics that attempts to measure the way the human brain works. True False 41. Investment companies use genetic effectiveness metrics to help in trading decisions. True False 42. Fuzzy logic is a mathematical method of handling imprecise or subjective information. True False 43. Fuzzy logic is the process within a genetic algorithm of randomly trying combinations and evaluating the success (or failure) of the outcome. True False 44. Neural networks use technology allowing humans to interact with a computer through bodily sensations and movements—for example, a cell phone vibrating in your pocket. True False 45. Mutation is the process within a genetic algorithm of randomly trying combinations and evaluating the success (or failure) of the outcome. True False 46. Mutation is a mathematical method of handling imprecise or subjective information. True False 47. A shopping bot is one of the simplest examples of an intelligent agent. True False 48. Augmented reality is the viewing of the physical world with computergenerated layers of information added to it. True False 49. Google glass is a wearable computer with an optical head-mounted display (OHMD). True False 50. A haptic interface is primarily implemented and applied in virtual reality environments and is used in virtual workplaces to enable employees to shake hands, demonstrate products, and collaborate on projects. True False 51. Virtual workplace is the viewing of the physical world with computergenerated layers of information added to it. True False 52. A virtual workplace is a work environment that is not located in any one physical space. True False 53. Google Glass is a work environment that is not located in any one physical space. True False 54. Augmented reality is a wearable computer with an optical head-mounted display (OHMD). True False 55. Virtual reality is a computer-simulated environment that can be a simulation of the real world or an imaginary world. True False 56. Improving the efficiency and effectiveness of its business processes will improve a firm’s value chain. True False 57. Augmented reality is a computer-simulated environment that can be a simulation of the real world or an imaginary world. True False 58. Virtual reality is the viewing of the physical world with computergenerated layers of information added to it. True False 59. Business-facing processes or back-office processes are invisible to the external customer but essential to the effective management and operation of the business. True False 60. When evaluating the 5 steps in the order-to-delivery business process, step one includes creating a campaign and checking inventory, which are both part of the human resources function. True False 61. Strategic planning is a customer-facing business process. True False 62. Product delivery is a customer-facing business process. True False 63. Core processes are business processes, such as manufacturing goods, selling products, and providing services, that make up the primary activities in a value chain. True False 64. Core processes are patents that protect a specific set of procedures for conducting a particular business activity. True False 65. A static process uses a systematic approach in an attempt to improve business effectiveness and efficiency continuously. Managers constantly attempt to optimize static process. True False 66. Examples of static processes include running payroll, calculating taxes, and creating financial statements. True False 67. Examples of dynamic processes include running payroll, calculating taxes, and creating financial statements. True False 68. A dynamic process is continuously changing and provides business solutions to ever-changing business operations. True False 69. A static process is continuously changing and provides business solutions to ever-changing business operations. True False 70. As the business and its strategies change, so do the dynamic processes. Examples of dynamic processes include managing layoffs of employees, changing order levels based on currency rates, and canceling business travel due to extreme weather. True False 71. A business process patent is a patent that protects a specific set of procedures for conducting a particular business activity. True False 72. A business management system is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint. True False 73. To-Be process models show the results of applying change improvement opportunities to the current (As-Is) process model. True False 74. Business Process Model and Notation (BPMN) is a graphical notation that depicts the steps in a business process. True False 75. A Business Process Model and Notation (BPMN) event is anything that happens during the course of a business process. An event is represented by a circle in a business process model. True False 76. A Business Process Model and Notation (BPMN) activity is a task in a business process. True False 77. A Business Process Model and Notation (BPMN) gateway is used to control the flow of a process. True False 78. A Business Process Model and Notation (BPMN) flow displays the path in which the process flows. True False 79. A Business Process Model and Notation (BPMN) flow is anything that happens during the course of a business process. An event is represented by a circle in a business process model. True False 80. A Business Process Model and Notation (BPMN) event is a task in a business process. True False 81. A Business Process Model and Notation (BPMN) activity is used to control the flow of a process. True False 82. A Business Process Model and Notation (BPMN) gateway displays the path in which the process flows. True False 83. The primary goal of an As-Is process model is to simplify, eliminate, and improve the To-Be processes. True False 84. A swim lane layout arranges the steps of a business process into a set of rows depicting the various elements. True False 85. Business processes should never drive MIS choices and should be based on business strategies and goals. True False 86. A workflow control system monitors processes to ensure tasks, activities, and responsibilities are executed as specified. True False 87. Operational business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes. True False 88. Redundancy occurs when a task or activity is never repeated. True False 89. Managerial business processes are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements. True False 90. Operational business processes are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements. True False 91. Operational business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions. True False 92. Business process reengineering is the analysis and redesign of workflow within and between enterprises. True False 93. Strategic business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions. True False 94. Strategic business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes. True False 95. Which of the following is an important challenge facing managers today? A. making business decisions B. cultivating strategies C. competing to win in today’s market D. All of these are correct. 96. What must managers be able to do to compete in today’s global marketplace? A. make decisions to gain competitive advantages B. make decisions that can help forecast future business needs C. make decisions that can help forecast future business requirements D. All of these are correct. 97. Which of the following is not considered a challenge facing most managers today? A. Managerial decisions must be made quickly. B. Strategic decisions need to be made by applying analysis techniques. C. Artificial intelligence is required by all managers to be successful. D. Managerial decisions require large amounts of information to analyze. 98. Managers that must analyze data from 500 hotels to determine when to discount rooms based on occupancy patterns would be placed in which category for managerial decision-making challenges? A. Managers need to analyze large amounts of information. B. Managers must make decisions quickly. C. Managers must apply sophisticated analysis techniques, such as Porter’s strategies or forecasting, to make strategic decisions. D. All of these are correct. 99. An important customer who shows up at a hotel that is fully booked and the reservation is missing would be placed in which category for managerial decision-making challenges? A. Managers need to analyze large amounts of information. B. Managers must make decisions quickly. C. Managers must apply sophisticated analysis techniques, such as Porter’s strategies or forecasting, to make strategic decisions. D. All of these are correct. 100. A manager who must implement a loyalty program across 500 hotels would be placed in which category for managerial decision-making challenges? A. Managers need to analyze large amounts of information. B. Managers must make decisions quickly. C. Managers must apply sophisticated analysis techniques, such as Porter’s strategies or forecasting, to make strategic decisions. D. All of these are correct. 101. Which of the following is not included in the decision-making process? A. Data Collection B. Solution Benchmarking C. Solution Generation D. Solution Test 102. When evaluating the six-step decision-making process, what occurs during the solution implementation step? A. The process will begin again if the decisions made were incorrect. B. definition of the problem as clearly and precisely as possible C. details of every solution possible including ideas that seem far fetched D. The solution that best solves the problem is selected. 103. When evaluating the six-step decision-making process, what occurs during the problem identification step? Thank you, EMAIL ME @ For help with Assignments/Essay/Projects/Test Banks/practice Exams and any other classwork. A. The process will begin again if the decisions made were incorrect. B. definition of the problem as clearly and precisely as possible C. details of every solution possible including ideas that seem far fetched D. The solution that best solves the problem is selected. 104. When evaluating the six-step decision-making process, what occurs during the solution selection step? A. The process will begin again if the decisions made were incorrect. B. definition of the problem as clearly and precisely as possible C. details of every solution possible including ideas that seem far fetched D. The solution that best solves the problem is selected. 105. When evaluating the six-step decision-making process, what occurs during the solution test step? A. The process will begin again if the decisions made were incorrect. B. definition of the problem as clearly and precisely as possible C. details of every solution possible including ideas that seem far fetched D. None of these are correct. 106. Which of the following would you include as decisions and responsibilities typically found at the operational level of a company? A. develop core business activities required to run the day-to-day operations B. control core business activities required to run the day-to-day operations C. maintain core business activities required to run the day-to-day operations D. All of these are correct. 107. Data collection, solution generation, and solution implementation are all concepts associated with which of the following processes? A. the six-step problem-solving process B. the six-step decision-making process C. the four-step problem-solving process D. the four-step decision-making process 108. Review the following key terms. Which one defines an operational decision that involves situations where established processes offer potential solutions? A. optimization analysis decision B. artificial intelligence decision C. structured decision D. unstructured decision 109. Which of the following is considered an operational or structured decision? A. determining how many employees are out sick B. determining the impact of last month’s marketing campaign C. allocating resources to a department for a new system D. monitoring performance of a project team 110. Which of the following represents the structure of a typical organization? A. flat line B. pyramid C. circle D. cube 111. What is the science of fact-based decision making? A. analytics B. structured decisions C. unstructured decisions D. semistructured decisions 112. Andy Benton works at the local Starbucks coffee shop and his responsibilities include taking orders, fulfilling orders, and ringing in sales. At what level of the organizational pyramid would you categorize Andy? A. strategic B. owner C. operational D. managerial 113. Which of the following represents the three different levels of a company pyramid from the top to the bottom? A. managerial, strategic, operational B. strategic, managerial, operational C. operational, managerial, strategic D. strategic, operational, managerial 114. Which of the following would you include as decisions and responsibilities typically found at the managerial level of a company? A. monthly Plans B. monthly Budgets C. weekly Schedule D. All of these are correct. 115. Which of the following is considered an unstructured decision? A. reordering inventory B. deciding to enter a new market C. creating the employee weekly staffing schedule D. creating the employee weekly production schedule 116. Which of the following is considered a managerial decision or semistructured decision? A. determining how many employees are out sick B. determining the impact of last month’s marketing campaign C. investigating why payroll is having problems running D. tracking how much inventory is in the warehouse