Investigate common IT system management and support tools Unit 20
Table of contents
Table of Contents
Activities involved in IT system management and support....................................................................2
Configuring systems to support users and applications and secure the system................................2
providing technical support to users.................................................................................................2
managing users, e.g., creating accounts, allocating passwords and setting access levels..................3
monitoring of usage and identification of misuse..............................................................................3
fault-finding, use of fault recording database, updating solutions to faults......................................4
Setting up and running backup and restore procedures....................................................................4
Antivirus scans...................................................................................................................................4
Firewall configuration........................................................................................................................5
Access control....................................................................................................................................5
Configuring security policies..............................................................................................................5
Managing security patches and updates...........................................................................................5
Management of software..................................................................................................................6
Centralised software rollouts and updates........................................................................................6
License management.........................................................................................................................6
Drive mapping................................................................................................................................6
network management, protocol and IP (internet protocol) address management.......................7
Tools and systems used to assist IT System management and JUSTIFY THE USE OF activities along
with evaluating each activity based on security, system performance and usability.............................7
Servers and Virtual Pc’s.....................................................................................................................7
Cloud Storage....................................................................................................................................8
Mobile Devices..................................................................................................................................8
Desktops:...........................................................................................................................................8
Laptops..............................................................................................................................................9
BYOD..................................................................................................................................................9
performance monitoring and management tools..............................................................................9
provision of user desktop computing by various means, including server virtualisation with thin
client computing and web-based applications.................................................................................10
tools used to create and remotely deploy desktop disk images......................................................10
asset management, including software licenses..............................................................................10
Remote desktop access and control tools.......................................................................................11
Conclusion...........................................................................................................................................11
1
, Investigate common IT system management and support tools Unit 20
Activities involved in IT system management and
support
Configuring systems to support users and applications and secure the
system
Managing a live system involves daily tasks such as configuring and maintaining the system to
support users and applications, ensuring security, monitoring system performance and availability,
applying updates and patches, and troubleshooting any issues that arise. This also involves setting up
backups, monitoring logs, and monitoring network and system security to detect and respond to
potential threats. The overall goal is to keep the system running smoothly and securely to meet the
needs of users and applications. An example of an application used to ensure the safety of the
computer system is antivirus software. A famous and well tested software is McAfee total
protection. An article produced by the telegraph claims that this is the best overall antivirus
protection in 2023
Source: https://www.telegraph.co.uk/recommended/tech/best-antivirus-software/
providing technical support to users
Managing a live system also involves providing technical support to users daily. This can involve
resolving technical issues, answering questions, and providing guidance on how to use the system
effectively. Other tasks may include managing user accounts, responding to support requests
2
Table of contents
Table of Contents
Activities involved in IT system management and support....................................................................2
Configuring systems to support users and applications and secure the system................................2
providing technical support to users.................................................................................................2
managing users, e.g., creating accounts, allocating passwords and setting access levels..................3
monitoring of usage and identification of misuse..............................................................................3
fault-finding, use of fault recording database, updating solutions to faults......................................4
Setting up and running backup and restore procedures....................................................................4
Antivirus scans...................................................................................................................................4
Firewall configuration........................................................................................................................5
Access control....................................................................................................................................5
Configuring security policies..............................................................................................................5
Managing security patches and updates...........................................................................................5
Management of software..................................................................................................................6
Centralised software rollouts and updates........................................................................................6
License management.........................................................................................................................6
Drive mapping................................................................................................................................6
network management, protocol and IP (internet protocol) address management.......................7
Tools and systems used to assist IT System management and JUSTIFY THE USE OF activities along
with evaluating each activity based on security, system performance and usability.............................7
Servers and Virtual Pc’s.....................................................................................................................7
Cloud Storage....................................................................................................................................8
Mobile Devices..................................................................................................................................8
Desktops:...........................................................................................................................................8
Laptops..............................................................................................................................................9
BYOD..................................................................................................................................................9
performance monitoring and management tools..............................................................................9
provision of user desktop computing by various means, including server virtualisation with thin
client computing and web-based applications.................................................................................10
tools used to create and remotely deploy desktop disk images......................................................10
asset management, including software licenses..............................................................................10
Remote desktop access and control tools.......................................................................................11
Conclusion...........................................................................................................................................11
1
, Investigate common IT system management and support tools Unit 20
Activities involved in IT system management and
support
Configuring systems to support users and applications and secure the
system
Managing a live system involves daily tasks such as configuring and maintaining the system to
support users and applications, ensuring security, monitoring system performance and availability,
applying updates and patches, and troubleshooting any issues that arise. This also involves setting up
backups, monitoring logs, and monitoring network and system security to detect and respond to
potential threats. The overall goal is to keep the system running smoothly and securely to meet the
needs of users and applications. An example of an application used to ensure the safety of the
computer system is antivirus software. A famous and well tested software is McAfee total
protection. An article produced by the telegraph claims that this is the best overall antivirus
protection in 2023
Source: https://www.telegraph.co.uk/recommended/tech/best-antivirus-software/
providing technical support to users
Managing a live system also involves providing technical support to users daily. This can involve
resolving technical issues, answering questions, and providing guidance on how to use the system
effectively. Other tasks may include managing user accounts, responding to support requests
2
