APM EXAM PRACTICE GUIDE 2024

principles of transportation - ANSWERSout of the crisis- Deming 14 points for management - ANSWERSDeming obstacle/deadly diseases - ANSWERSOut of the crisis-Deming training and leadership - ANSWERSout of the crisis-deming operational definitions - ANSWERSout of the crisis-deming common causes special causes (systems) - ANSWERSout of the crisis-deming disappointments in great idea - ANSWERSout of the crisis-deming new paradigms - ANSWERSmanagement 21st- drucker the new certainties - ANSWERSmanagement 21st- drucker the change leader - ANSWERSmanagement 21st- drucker information challenges - ANSWERSmanagement 21st- drucker knowledge-worker productivity - ANSWERSmanagement 21st- drucker managing oneself - ANSWERSmanagement 21st- drucker Communities of practice - ANSWERSHBR org learning smart-talk trap - ANSWERSHBR org learning balancing act(capturing knowledge without killing it) - ANSWERSHBR org learning strategy for managing knowledge - ANSWERSHBR org learning good communication that blocks learning -single loop learning -defensive reasoning -antilearning -espoused theory, theory in use, defensive routines - ANSWERSHBR org learning coevolving - ANSWERSHBR org learning organigraphs - ANSWERSHBR org learning stop fighting fires - ANSWERSHBR org learning strategic planning - ANSWERSPMMM- kerzner common languages, processes, singular methodologies, benchmarking, continuous improvement - ANSWERSPMMM- kerzner project office, COE - ANSWERSPMMM- kerzner system of profound knowledge: appreciation for system, knowledge of variation, theory of knowledge, psychology - ANSWERSnew economics-deming red beads - ANSWERSnew economics- deming role of a manager (14 things) - ANSWERSnew economics- deming variation in system (tampering) - ANSWERSnew economics- deming competition vs cooperation - ANSWERSnew economics- deming short term vs strategic planning - ANSWERSnew economics- deming PDSA cycles - ANSWERSnew economics- deming funnel game - ANSWERSnew economics- deming dislikes six sigma and zero defects - ANSWERSnew economics- deming proactive, begin with end in mind, first things first, think win/win, seek first to understand, synergize, sharpen the saw - ANSWERS7 habits- covey time management matrix (urgency v importance) - ANSWERS7 habits- covey maturity continuum - ANSWERS7 habits- covey P/PC balance - ANSWERS7 habits- covey emotional bank account - ANSWERS7 habits- covey private, public and renewal victories - ANSWERS7 habits- covey personality - ANSWERS7 habits- covey paradigms - ANSWERS7 habits- covey scarcity v. abundance mentality - ANSWERS7 habits- covey circle of influence/ concern - ANSWERS7 habits- covey cost of quality - ANSWERSquality is free- crosby conformance to requirements/specifications - ANSWERSquality is free- crosby 5 false assumptions - ANSWERSquality is free- crosby 14 steps (1. management commitment, quality improvement team, quality measurement) - ANSWERSquality is free- crosby 5 stages of certainty - ANSWERSquality is free- crosby quality management maturity grid - ANSWERSquality is free- crosby zero defects - ANSWERSquality is free- crosby quality function - ANSWERSquality is free- crosby metrics - ANSWERSsix sigma- brue DMAIC - ANSWERSsix sigma- brue statistical measurement - ANSWERSsix sigma- brue variation, standard deviation, pareto charts, control charts, - ANSWERSsix sigma- brue key players - ANSWERSsix sigma- brue