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Human Resource Management, 16e (Dessler)
Chapter 1 Introduction to Human Resource Management
1) The basic functions of the management process include all of the following EXCEPT
________.
A) planning
B) organizing
C) outsourcing
D) leading
Answer: C
Explanation: The five basic functions of the management process include planning, organizing,
staffing, leading, and controlling. Outsourcing jobs may be an aspect of human resources, but it
is not one of the primary management functions.
Difficulty: Easy
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
2) Which one of the following is the person responsible for accomplishing an organization's
goals by managing the efforts of the organization's people?
A) manager
B) entrepreneur
C) generalist
D) marketer
Answer: A
Explanation: The manager is the person responsible for accomplishing an organization's goals
by planning, organizing, staffing, leading, and controlling the efforts of the organization's people.
An entrepreneur may manage people or may hire a manager to do so instead, but entrepreneurs
are defined as individuals who start their own businesses.
Difficulty: Moderate
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
1
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,Full download please contact or qidiantiku.com
3) Which one of the following includes five basic functions–planning, organizing, staffing,
leading, and controlling?
A) a job analysis
B) strategic management
C) the management process
D) adaptability screening
Answer: C
Explanation: The management process includes five basic functions–planning, organizing,
staffing, leading, and controlling. Strategic management refers to the process of identifying and
executing the organization's mission by matching its capabilities with the demands of its
environment.
Difficulty: Easy
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
4) Which function of the management process requires a manager to establish goals and
standards and to develop rules and procedures?
A) planning
B) organizing
C) staffing
D) leading
Answer: A
Explanation: Planning, organizing, staffing, leading, and controlling are the five main functions
of management. The planning function involves establishing goals and standards, developing
rules and procedures, and forecasting.
Difficulty: Easy
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
2
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,Full download please contact or qidiantiku.com
5) Claire spends most of her time at work establishing goals for her staff of fifty employees and
developing procedures for various tasks. In which function of the management process does
Claire spend most of her time?
A) leading
B) controlling
C) organizing
D) planning
Answer: D
Explanation: The planning function of the management process requires managers to establish
goals and standards, develop rules and procedures, and develop plans and forecast.
Difficulty: Moderate
Objective: 1
AACSB: Application of Knowledge
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
6) Consuela, a manager, delegates the authority for a project to Lee, her subordinate. Consuela is
most likely involved in which function of the management process?
A) staffing
B) organizing
C) motivating
D) leading
Answer: B
Explanation: The organizing function of the management process includes delegating authority
to subordinates and establishing channels of communication. The organizing function also
includes establishing departments and coordinating the work of subordinates.
Difficulty: Moderate
Objective: 1
AACSB: Application of Knowledge
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
3
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, Full download please contact or qidiantiku.com
7) When managers use metrics to assess performance and then develop strategies for corrective
action, they are performing the ________ function of the management process.
A) planning
B) leading
C) controlling
D) organizing
Answer: C
Explanation: The controlling function of the management process requires managers to set
standards such as sales quotas, quality, standards, or production levels. Managers then compare
actual performance with the standards, which often involves the use of metrics. Corrective action
is then taken when necessary.
Difficulty: Moderate
Objective: 1
AACSB: Application of Knowledge
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
8) Which function of the management process includes selecting employees, setting performance
standards, and compensating employees?
A) organizing
B) planning
C) motivating
D) staffing
Answer: D
Explanation: The staffing function of the management process determines what type of people
you should hire, recruiting prospective employees, selecting employees, training and developing
employees, setting performance standards, evaluating performance, counseling employees,
compensating employees.
Difficulty: Easy
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
4
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Human Resource Management, 16e (Dessler)
Chapter 1 Introduction to Human Resource Management
1) The basic functions of the management process include all of the following EXCEPT
________.
A) planning
B) organizing
C) outsourcing
D) leading
Answer: C
Explanation: The five basic functions of the management process include planning, organizing,
staffing, leading, and controlling. Outsourcing jobs may be an aspect of human resources, but it
is not one of the primary management functions.
Difficulty: Easy
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
2) Which one of the following is the person responsible for accomplishing an organization's
goals by managing the efforts of the organization's people?
A) manager
B) entrepreneur
C) generalist
D) marketer
Answer: A
Explanation: The manager is the person responsible for accomplishing an organization's goals
by planning, organizing, staffing, leading, and controlling the efforts of the organization's people.
An entrepreneur may manage people or may hire a manager to do so instead, but entrepreneurs
are defined as individuals who start their own businesses.
Difficulty: Moderate
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
1
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,Full download please contact or qidiantiku.com
3) Which one of the following includes five basic functions–planning, organizing, staffing,
leading, and controlling?
A) a job analysis
B) strategic management
C) the management process
D) adaptability screening
Answer: C
Explanation: The management process includes five basic functions–planning, organizing,
staffing, leading, and controlling. Strategic management refers to the process of identifying and
executing the organization's mission by matching its capabilities with the demands of its
environment.
Difficulty: Easy
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
4) Which function of the management process requires a manager to establish goals and
standards and to develop rules and procedures?
A) planning
B) organizing
C) staffing
D) leading
Answer: A
Explanation: Planning, organizing, staffing, leading, and controlling are the five main functions
of management. The planning function involves establishing goals and standards, developing
rules and procedures, and forecasting.
Difficulty: Easy
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
2
Full download please contact or qidiantiku.com
,Full download please contact or qidiantiku.com
5) Claire spends most of her time at work establishing goals for her staff of fifty employees and
developing procedures for various tasks. In which function of the management process does
Claire spend most of her time?
A) leading
B) controlling
C) organizing
D) planning
Answer: D
Explanation: The planning function of the management process requires managers to establish
goals and standards, develop rules and procedures, and develop plans and forecast.
Difficulty: Moderate
Objective: 1
AACSB: Application of Knowledge
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
6) Consuela, a manager, delegates the authority for a project to Lee, her subordinate. Consuela is
most likely involved in which function of the management process?
A) staffing
B) organizing
C) motivating
D) leading
Answer: B
Explanation: The organizing function of the management process includes delegating authority
to subordinates and establishing channels of communication. The organizing function also
includes establishing departments and coordinating the work of subordinates.
Difficulty: Moderate
Objective: 1
AACSB: Application of Knowledge
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
3
Full download please contact or qidiantiku.com
, Full download please contact or qidiantiku.com
7) When managers use metrics to assess performance and then develop strategies for corrective
action, they are performing the ________ function of the management process.
A) planning
B) leading
C) controlling
D) organizing
Answer: C
Explanation: The controlling function of the management process requires managers to set
standards such as sales quotas, quality, standards, or production levels. Managers then compare
actual performance with the standards, which often involves the use of metrics. Corrective action
is then taken when necessary.
Difficulty: Moderate
Objective: 1
AACSB: Application of Knowledge
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
8) Which function of the management process includes selecting employees, setting performance
standards, and compensating employees?
A) organizing
B) planning
C) motivating
D) staffing
Answer: D
Explanation: The staffing function of the management process determines what type of people
you should hire, recruiting prospective employees, selecting employees, training and developing
employees, setting performance standards, evaluating performance, counseling employees,
compensating employees.
Difficulty: Easy
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
4
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