DHL Global Overview Exam Questions with 100% Correct Answers

DHL Global Overview Exam Questions with 100% Correct Answers What does DPDHL standfor? - answerDeutsche Post, Dalsey, Hillblom and Lynn What are the four divisions of DHL? - answerExpress, Freight Forwarding, E-commerce, Supply chain Value Proposition - answerSpecialist in International: Global expertise, Service of excellence, International Focus 3 Bottom Lines of DPDHL - answerEmployee choice, Provider of choice, Investment of Choice 4 Pillar- Focus Strategy - answerMotivated People, Great service quality, Loyal customers, Profitable Network List reasons why customers should ship with DHL Express - answer-220 countries they ship to - International Experience - Global Hubs - Door to door - Remote access with security clearance - Customer service is focused on helping the customer and build loyalty Hub - answerCentralized sorting facility Super Hub - answerMassive sorting facility that acts as both HUB and gateway Gateway - answerEntry and exit point into the country The Five gateways - answerMIA, LAX, JFK, ORD, CVG CVG - answerErlanger, KY Part of Cincinnati airport. A superhub in the us that is expanding Strategically place within 1 hour from 66% of the U.S. 24/7 operations Also a quality control center Has its own customs, border protection, and police dog 150,000 shipments per night The five global regions - answerMena, SSA, Americas, Asia Pacific , and Europe Quality Control centers - answerMonitors the network of global shipments and flight patterns. Also acts as a crisis command center. DHL Express Export products - answerAre all services - Time delivery by 9:00 am - Time delivery by 10:30 am - Time delivery by 12:00 pm - DHL Express world wide BY END OF DAY - DHL Express Envelopes - Account numbers start with a 8 and cant be transferable between countries DHL Express Import Products - answerAll are services - Time delivery by 10:30 am - Time delivery by 12:00 pm - DHL Express worldwide by the end of the day - DHL Express envelopes - Account numbers start with a 9 and can be transferable between countries What does TAPA mean? - answerTransported Asset Protection association What does a Tapa Certification globally represent - answerIs recognized as the global