,Chapter 1: Therapeutic Communication Skills
MODIFIED TRUE/FALSE
1. In Western culture, 4 to 12 feet is considered public space whereas personal space is 1 1/2 to 4 feet.
_________________________
ANS: F, 12 to 15 feet
PTS: 1
2. Finger tapping commonly means indifference. _________________________
ANS: T PTS: 1
3. Rubbing the nose usually means lying. _________________________
ANS: F, puzzlement
PTS: 1
4. Listening with a “third ear” means listening with your ears and your eyes.
______________________________________________________________________
ANS: F, being aware of what is not being said as much as what is being said
PTS: 1
5. One of the greatest barriers to listening occurs when receivers misinterpret the message.
_________________________
ANS: F, are distracted
PTS: 1
6. Self-assessment helps us determine who we are as seen by ourselves and by others.
_________________________
ANS: T PTS: 1
MULTIPLE CHOICE
1. Human relations professional skills are
a. sometimes referred to as intrapersonal, professional skills
b. verbal and technical skills only
c. translated into social and therapeutic communications
d. used in both professional and personal relationships
ANS: D PTS: 1
2. Therapeutic professional communication is influenced by
a. moral and spiritual values c. internal and external milieu
, b. cultural customs and traditions d. a and b
ANS: D PTS: 1
3. In order to have positive self-acceptance, we must have
a. a balanced public and ideal self
b. congruency among our three selves
c. a smaller hidden self
d. a stronger public self
ANS: B PTS: 1
4. Personal space refers to
a. our warmth, liking,and interest in others
b. the distance we are comfortable with others
c. a barometer of our feelings
d. b and c
ANS: B PTS: 1
5. Effective team communication is
a. built on trust
b. rarely influenced by culture
c. always more effective face-to-face
d. better when written
ANS: A PTS: 1
6. The goals of effective listening include
a. determining how accurately the message was received
b. Paraphrasing everything the client says to ensure accuracy
c. listening to what is not being said
d. a and c
ANS: D PTS: 1
7. The primary sensory skill involved in verbal communication is
a. gesturing c. listening
b. seeing or observing d. touching
ANS: C PTS: 1
8. The systematic study of the body and the use of its static and dynamic position is
a. kinesics c. personal space
b. nonverbal communication d. gestures or mannerisms
ANS: A PTS: 1
9. What percentage accounts for the actual message in communication?
a. 70% c. 23%
b. 50% d. 7%
ANS: D PTS: 1
MATCHING
, Match each item with the correct statement below.
a. Sender e. Channels
b. Messages f. Clustering
c. Feedback g. Congruency
d. Receiver h. Cohesiveness
1. Decodes
2. Encodes
3. Verify perceptions
4. Communication modes
5. Communication content
6. Logical and in order
7. Group of gestures, facial expressions, postures
8. Consistent with one another
1. ANS: D PTS: 1
2. ANS: A PTS: 1
3. ANS: C PTS: 1
4. ANS: E PTS: 1
5. ANS: B PTS: 1
6. ANS: H PTS: 1
7. ANS: F PTS: 1
8. ANS: G PTS: 1
SHORT ANSWER
1. In social and therapeutic professional communications, genetic influences refer to
ANS:
inherited traits such as height, body structure, and skin color; they are defined and established by the
genes passed on during fertilization.
PTS: 1
2. Models and mentors are found in
ANS:
our national leaders, parents, teachers, spiritual leaders, and public figures.
PTS: 1
3. Name and define the three selves within us.
ANS:
Ideal self is the person we think we should be. It represents the person we would like to be some day.
The public self is how we want others to see us. We may have several public selves depending on our
circle of acquaintances and friends.
Our real self is the inner, natural self who is authentic and spontaneous.
PTS: 1
MODIFIED TRUE/FALSE
1. In Western culture, 4 to 12 feet is considered public space whereas personal space is 1 1/2 to 4 feet.
_________________________
ANS: F, 12 to 15 feet
PTS: 1
2. Finger tapping commonly means indifference. _________________________
ANS: T PTS: 1
3. Rubbing the nose usually means lying. _________________________
ANS: F, puzzlement
PTS: 1
4. Listening with a “third ear” means listening with your ears and your eyes.
______________________________________________________________________
ANS: F, being aware of what is not being said as much as what is being said
PTS: 1
5. One of the greatest barriers to listening occurs when receivers misinterpret the message.
_________________________
ANS: F, are distracted
PTS: 1
6. Self-assessment helps us determine who we are as seen by ourselves and by others.
_________________________
ANS: T PTS: 1
MULTIPLE CHOICE
1. Human relations professional skills are
a. sometimes referred to as intrapersonal, professional skills
b. verbal and technical skills only
c. translated into social and therapeutic communications
d. used in both professional and personal relationships
ANS: D PTS: 1
2. Therapeutic professional communication is influenced by
a. moral and spiritual values c. internal and external milieu
, b. cultural customs and traditions d. a and b
ANS: D PTS: 1
3. In order to have positive self-acceptance, we must have
a. a balanced public and ideal self
b. congruency among our three selves
c. a smaller hidden self
d. a stronger public self
ANS: B PTS: 1
4. Personal space refers to
a. our warmth, liking,and interest in others
b. the distance we are comfortable with others
c. a barometer of our feelings
d. b and c
ANS: B PTS: 1
5. Effective team communication is
a. built on trust
b. rarely influenced by culture
c. always more effective face-to-face
d. better when written
ANS: A PTS: 1
6. The goals of effective listening include
a. determining how accurately the message was received
b. Paraphrasing everything the client says to ensure accuracy
c. listening to what is not being said
d. a and c
ANS: D PTS: 1
7. The primary sensory skill involved in verbal communication is
a. gesturing c. listening
b. seeing or observing d. touching
ANS: C PTS: 1
8. The systematic study of the body and the use of its static and dynamic position is
a. kinesics c. personal space
b. nonverbal communication d. gestures or mannerisms
ANS: A PTS: 1
9. What percentage accounts for the actual message in communication?
a. 70% c. 23%
b. 50% d. 7%
ANS: D PTS: 1
MATCHING
, Match each item with the correct statement below.
a. Sender e. Channels
b. Messages f. Clustering
c. Feedback g. Congruency
d. Receiver h. Cohesiveness
1. Decodes
2. Encodes
3. Verify perceptions
4. Communication modes
5. Communication content
6. Logical and in order
7. Group of gestures, facial expressions, postures
8. Consistent with one another
1. ANS: D PTS: 1
2. ANS: A PTS: 1
3. ANS: C PTS: 1
4. ANS: E PTS: 1
5. ANS: B PTS: 1
6. ANS: H PTS: 1
7. ANS: F PTS: 1
8. ANS: G PTS: 1
SHORT ANSWER
1. In social and therapeutic professional communications, genetic influences refer to
ANS:
inherited traits such as height, body structure, and skin color; they are defined and established by the
genes passed on during fertilization.
PTS: 1
2. Models and mentors are found in
ANS:
our national leaders, parents, teachers, spiritual leaders, and public figures.
PTS: 1
3. Name and define the three selves within us.
ANS:
Ideal self is the person we think we should be. It represents the person we would like to be some day.
The public self is how we want others to see us. We may have several public selves depending on our
circle of acquaintances and friends.
Our real self is the inner, natural self who is authentic and spontaneous.
PTS: 1
