NRF Customer Service Exam Study Guide Prt 1 with Complete Solutions

NRF Customer Service Exam Study Guide Prt 1 with Complete Solutions NRF Customer Service Exam Study Guide Prt 1 with Complete Solutions NRF Customer Service Exam Study Guide Prt 1 with Complete Solutions A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - ANSWER-Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? • You are curious whether a gift your customer purchased was well received • You finally located an item the customer asked for a while back • You want to know why a customer did not make it in for a special sale • You haven't seen the customer in a long time and are wondering if she is shopping somewhere else now - ANSWER-You finally located an item the customer asked for a while back Customer follow-up is always a good idea, no matter what the situation. True or False - ANSWER-False