CPXP exam-- Question and answers 100% correct 2023/2024

CPXP exam-- Question and answers 100% correct 2023/2024Patient Experience definition (Beryl Institute) - correct answer The sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care. CIQ - correct answer Cultural IQ test: Measures cultural engagement with 10 questions on a scale of 1-10 What 3 elements do patients use in choosing healthcare? - correct answer 1- Cost 2- Quality 3- Service transformational leadership - correct answer inspiring and championing followers to make the best decisions so that they might become leaders Mission, Vision, Values - correct answer Mission: why we are here Vision: where we aspire to go Values: the rules we live by Circle of Growth - correct answer Employee loyalty leads to Customer loyalty leads to