Module 12: Issues
Syllabus
12. Understand the PRINCE2 prac ces and how they are applied throughout the project
12.1 Explain the purpose of the ‘issues’ prac ce
12.2 Describe the key rela onships between the ‘issues’ prac ce and the
principles
12.3 Explain the purpose of the key management products required to support
the ‘issues’ prac ce: issue report; PID; issue management approach; project log;
issues register
12.4 Define key concepts related to the ‘issues’ prac ce: issue; project baseline;
change control
12.5 Describe the guidance for effec ve management of issues: baselines; issue
resolu on; change control; delega ng authority for changes; change budget
12.6 Describe the PRINCE2 technique for the ‘issues’ prac ce.
Lessons Learned
- Explore and understand the purpose of the issues prac ce
- Understand types of issues
- Explain the issue management approach
- Understand the issue management procedure
- Know the management products which support the issues prac ce
Purpose of the issues prac ce
To collect and assess issues and control changes to the project’s baseline.
- In PRINCE2 the changes are described as ‘issues’.
, Defini on and types of issues
An issue is an event relevant to the project that requires project management
considera on
- Issues may be raised at any me during the project by any team member or stakeholder and
captured in the project log
- Types of issues:
o Request for change
Proposal for a change to the baseline
E.g., In an organisa on, the senior user would like to increase the capacity of
a product from 100 to 150 users.
o Off-specifica on
Something that should be provided by the project, but currently is not (or is
forecasted not to be)
Might be a missing product or a product not mee ng its specifica ons
E.g., Advice from a supplier that they can no longer deliver one of the
products specified by the customer
o Problem
An issue with an immediate and nega ve impact
E.g., Advice from a team manager that one of the suppliers has gone
bankrupt, resul ng in the need to iden fy and engage a new supplier
o Concern
An issue whose meliness and impact need to be considered
o Business opportunity
An issue that represents unan cipated posi ve consequences for the project
or user organisa on
o An event external to the project
May impact the project in some way
Syllabus
12. Understand the PRINCE2 prac ces and how they are applied throughout the project
12.1 Explain the purpose of the ‘issues’ prac ce
12.2 Describe the key rela onships between the ‘issues’ prac ce and the
principles
12.3 Explain the purpose of the key management products required to support
the ‘issues’ prac ce: issue report; PID; issue management approach; project log;
issues register
12.4 Define key concepts related to the ‘issues’ prac ce: issue; project baseline;
change control
12.5 Describe the guidance for effec ve management of issues: baselines; issue
resolu on; change control; delega ng authority for changes; change budget
12.6 Describe the PRINCE2 technique for the ‘issues’ prac ce.
Lessons Learned
- Explore and understand the purpose of the issues prac ce
- Understand types of issues
- Explain the issue management approach
- Understand the issue management procedure
- Know the management products which support the issues prac ce
Purpose of the issues prac ce
To collect and assess issues and control changes to the project’s baseline.
- In PRINCE2 the changes are described as ‘issues’.
, Defini on and types of issues
An issue is an event relevant to the project that requires project management
considera on
- Issues may be raised at any me during the project by any team member or stakeholder and
captured in the project log
- Types of issues:
o Request for change
Proposal for a change to the baseline
E.g., In an organisa on, the senior user would like to increase the capacity of
a product from 100 to 150 users.
o Off-specifica on
Something that should be provided by the project, but currently is not (or is
forecasted not to be)
Might be a missing product or a product not mee ng its specifica ons
E.g., Advice from a supplier that they can no longer deliver one of the
products specified by the customer
o Problem
An issue with an immediate and nega ve impact
E.g., Advice from a team manager that one of the suppliers has gone
bankrupt, resul ng in the need to iden fy and engage a new supplier
o Concern
An issue whose meliness and impact need to be considered
o Business opportunity
An issue that represents unan cipated posi ve consequences for the project
or user organisa on
o An event external to the project
May impact the project in some way
