SSM-Chapter 4 Questions with Complete Solutions 2024

SSM-Chapter 4 Questions with Complete Solutions 2024 34) According to the textbook authors, what is the most important skill for building and strengthening positive relationships? A) Creativity B) Innovation C) Communication D) Intellectual capacity C 35) What factor dominates all other factors in determining promotability? A) Technical knowledge B) Effective writing skills C) Being able to say "no" D) Face-to-face communication skills D 36) Which of the following is not one of the problems associated with electronic communication? A) People are bombarded with an overabundance of information, often poorly presented, so they are less willing to consume all the messages aimed at them. B) Interpersonal relationships have been significantly enhanced by using electronic communication methods. C) People do not place all the rapid-fire messages in context, so much of the information lacks significance or meaning. D) Although some relationships can be created electronically, effective interpretation and use of information still depends on the relationship the recipient has with the sender. B 37) Communication has been studied by numerous people. What are the results of their efforts?