Lenovo Service (RWSW200) Test | Questions with 100% Correct Answers | Verified | Latest Update 2024

What is the first phase of the Onsite Service process? - Service Acknowledgement Service technicians are expected to monitor which site to take service courses for new products? - Lenovo Learning When should Service Technicians wear an Electrostatic Discharge (ESD) wrist strap? - During any repairs Which of the following is an example of a Customer Replaceable Unit (CRU) for a desktop computer? - Keyboard Once onsite, which of the following is necessary for Service Technicians to comply with Customer Safety and Security Procedures? (Select all that apply) - Present a Photo ID You are working onsite performing a repair on a Lenovo ThinkCentre. While you are performing the repair, you receive a phone call from a friend you are planning to spend the weekend with. What is the correct way to maintain professionalism and deal with the phone call? - Wait until you have finished the repair and are no longer on the job to return the call.