Hospitality and Tourism questions with
verified answers
hospitality industry - ✔✔a group of businesses composed of establishments related to lodging
and food-service management
bed-and-breakfasts (B&Bs) - ✔✔small unique inns that offer a full breakfast with a night's stay
tourism industry - ✔✔a group of businesses that encompass travel/transportation vendors for air,
rail, auto, cruise, and motor-coach travel, and promote travel and vacations
service - ✔✔an intangible thing that is a task performed for customers by a business
variables - ✔✔factors that can cause something to change or vary
perishability - ✔✔the probability of a product ceasing to exist or becoming unusable within a
limited amount of time
intangibility - ✔✔a state of being abstract, as are things that cannot be touched
changeability - ✔✔a condition of being subject to change or alteration
diversity - ✔✔ethnic variety as well as socio-economic and gender variety in a group or society
ecotourism - ✔✔a branch of tourism encompassing adventure tourism and sustainable
development of regions for future generations
market segments - ✔✔groups of consumers categorized by specific characteristics to create a
target market
infrastructure - ✔✔the physical components of a destination, such as hotels, restaurants,
roadways, and transportation, that support tourism
,economic multiplier - ✔✔the process of how money filters through a local economy and is spent
and re-spent, creating income for other businesses
leakage - ✔✔tourist dollars spent on imported goods so that revenue ends up in foreign
economies
globalization - ✔✔the increasing integration of the world economy
sustainable tourism - ✔✔tourism that allows a destination to support both local residents and
tourists without compromising future generations
aesthetic pollution - ✔✔the spoiling or contamination of the natural beauty and features of an
environment, due to poor planning and design of tourism projects
venturers - ✔✔travelers who tend to be the first to discover a new, unspoiled destination
dependables - ✔✔travelers who prefer familiarity and creature comforts and seldom try anything
new or different
business travel - ✔✔travel for the sole purpose of conducting an individual's or company's
business
meeting and incentive travel - ✔✔business travel by employees to attend a business meeting or
as a reward for having met or exceeded company goals
meeting planner - ✔✔a person who organizes and plans a meeting
VFR travel - ✔✔travel for the purpose of visiting friends or relatives
leisure travel - ✔✔travel for the sole purpose of enjoyment
Maslow's hierarchy of needs - ✔✔a theory that explains what motivates people to act in certain
ways or make certain decisions
commercial site - ✔✔an establishment, such as a restaurant, where a food-and-beverage business
competes for customers
, on-site facility - ✔✔an institutional or noncommercial establishment, such as a hospital or
corporation, that provides meals for people involved with the property
full-service restaurant - ✔✔a restaurant where a customer sits at a table, gives an order to a
server, and is served food at the table
quick-service restaurant (QSR) - ✔✔a restaurant offering speedy basic services, convenience,
and consistent quality at low prices
chain - ✔✔a type of business that has more than one location with the same name under the
same ownership
franchise - ✔✔a type of business that is set up through a franchise agreement, which is a contract
between a franchisor and franchisee to sell a company's goods or services at a designated
location
front of the house - ✔✔the area in a hospitality establishment that guests view, such as the
entrance and the dining room
Staff that the customers meet
back of the house - ✔✔the area in a hospitality establishment that guests usually do not view,
including all areas responsible for food quality and production, such as the kitchen and receiving,
office, and storage areas
production - ✔✔an assembly-line process by which food is prepared, plated, and expedited by
teams at various food stations, such as salad, cooking line, prep, and dessert
return on investment (ROI) - ✔✔a calculation used to determine the ability of a product to
generate profits
transient guest - ✔✔an individual traveler with a reservation, staying in a hospitality property for
a maximum of 30 consecutive days
meal plan - ✔✔a room rate that includes meals; some choices of meal plans are European Plan,
Continental Plan, Bermuda Plan, Modified American Plan, and American Plan
verified answers
hospitality industry - ✔✔a group of businesses composed of establishments related to lodging
and food-service management
bed-and-breakfasts (B&Bs) - ✔✔small unique inns that offer a full breakfast with a night's stay
tourism industry - ✔✔a group of businesses that encompass travel/transportation vendors for air,
rail, auto, cruise, and motor-coach travel, and promote travel and vacations
service - ✔✔an intangible thing that is a task performed for customers by a business
variables - ✔✔factors that can cause something to change or vary
perishability - ✔✔the probability of a product ceasing to exist or becoming unusable within a
limited amount of time
intangibility - ✔✔a state of being abstract, as are things that cannot be touched
changeability - ✔✔a condition of being subject to change or alteration
diversity - ✔✔ethnic variety as well as socio-economic and gender variety in a group or society
ecotourism - ✔✔a branch of tourism encompassing adventure tourism and sustainable
development of regions for future generations
market segments - ✔✔groups of consumers categorized by specific characteristics to create a
target market
infrastructure - ✔✔the physical components of a destination, such as hotels, restaurants,
roadways, and transportation, that support tourism
,economic multiplier - ✔✔the process of how money filters through a local economy and is spent
and re-spent, creating income for other businesses
leakage - ✔✔tourist dollars spent on imported goods so that revenue ends up in foreign
economies
globalization - ✔✔the increasing integration of the world economy
sustainable tourism - ✔✔tourism that allows a destination to support both local residents and
tourists without compromising future generations
aesthetic pollution - ✔✔the spoiling or contamination of the natural beauty and features of an
environment, due to poor planning and design of tourism projects
venturers - ✔✔travelers who tend to be the first to discover a new, unspoiled destination
dependables - ✔✔travelers who prefer familiarity and creature comforts and seldom try anything
new or different
business travel - ✔✔travel for the sole purpose of conducting an individual's or company's
business
meeting and incentive travel - ✔✔business travel by employees to attend a business meeting or
as a reward for having met or exceeded company goals
meeting planner - ✔✔a person who organizes and plans a meeting
VFR travel - ✔✔travel for the purpose of visiting friends or relatives
leisure travel - ✔✔travel for the sole purpose of enjoyment
Maslow's hierarchy of needs - ✔✔a theory that explains what motivates people to act in certain
ways or make certain decisions
commercial site - ✔✔an establishment, such as a restaurant, where a food-and-beverage business
competes for customers
, on-site facility - ✔✔an institutional or noncommercial establishment, such as a hospital or
corporation, that provides meals for people involved with the property
full-service restaurant - ✔✔a restaurant where a customer sits at a table, gives an order to a
server, and is served food at the table
quick-service restaurant (QSR) - ✔✔a restaurant offering speedy basic services, convenience,
and consistent quality at low prices
chain - ✔✔a type of business that has more than one location with the same name under the
same ownership
franchise - ✔✔a type of business that is set up through a franchise agreement, which is a contract
between a franchisor and franchisee to sell a company's goods or services at a designated
location
front of the house - ✔✔the area in a hospitality establishment that guests view, such as the
entrance and the dining room
Staff that the customers meet
back of the house - ✔✔the area in a hospitality establishment that guests usually do not view,
including all areas responsible for food quality and production, such as the kitchen and receiving,
office, and storage areas
production - ✔✔an assembly-line process by which food is prepared, plated, and expedited by
teams at various food stations, such as salad, cooking line, prep, and dessert
return on investment (ROI) - ✔✔a calculation used to determine the ability of a product to
generate profits
transient guest - ✔✔an individual traveler with a reservation, staying in a hospitality property for
a maximum of 30 consecutive days
meal plan - ✔✔a room rate that includes meals; some choices of meal plans are European Plan,
Continental Plan, Bermuda Plan, Modified American Plan, and American Plan
