Airmen Leadership School ALS (Test 2 - B Set) with Complete Solutions!

SSgt Granger tells his students, "Whenever you deliver your message, you must ensure your communication is effective. You do this by determining the purpose of communication, preparing the communication, and lastly, deliver the message. SSgt Granger's comments BEST explain the _____________. - ANSWER-Phases of Effective Communication SMSgt Lannen, squadron superintendent of civil engineering, forwarded the commander's Physical Training Policy Memorandum to all flight chiefs in the shop. In the email he stated, "Brief the new policy to your subordinates as soon as possible. In addition, make sure that the personnel on leave or TDY are briefed as soon as they return. SMSgt Lannen's action's BEST illustrate ___________. - ANSWER-Downward Communication MSgt Ottmo noticed that some of his crew members were relying on their memorization of procedures instead of following technical orders. Despite engine runs and planes launching, he holds a meeting on the flight line to address the problem. After the meeting several people expressed frustration because they barely heard anything MSgt Ottmo said." MSgt Ottmo's ____________ will MOST likely _________ mission effectiveness. - ANSWER-Misunderstanding of Organizational Barriers; Hinder the originator of the communication process - ANSWER-Sender the idea, feeling, or information that the sender transfers to his or her audience - ANSWER-Message the target of the sender's message - ANSWER-Receiver a reaction to the received message - ANSWER-Feedback The three channels of communication are _______, _________, and _______. - ANSWER-Upward, Downward and Lateral What are the organizational barriers to communication? - ANSWER-Environmental noise, weak communication policies/norms, and autocratic management, Examples include: jet engine noise, operations tempo, duty schedules, floor layouts