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Telefoon algemene informatie Samenvatting

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In deze samenvatting: - Taken van DA achter de telefoon - Waar moet je op letten bij het uitvragen van klachten - Open en gesloten vragen - Do’s en Don’ts aan de telefoon - Stappenplan van het opnemen van de telefoon tot de afsluiting

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Telefoon algemeen Samenvatting
In deze samenvatting:
- Taken van DA achter de telefoon
- Waar moet je op letten bij het uitvragen van klachten
- Open en gesloten vragen
- Do’s en Don’ts aan de telefoon
- Stappenplan van het opnemen van de telefoon tot de afsluiting
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ROC van Twente
Study
Doktersassistente
Module
Beroepsspecifiek
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Document information

Uploaded on
January 9, 2018
Number of pages
3
Written in
2017/2018
Type
SUMMARY

Subjects

  • telefoon
  • open
  • gesloten
  • vragen
  • uitvragen
  • tct
  • open vragen
  • gesloten vragen
  • soorten vragen
  • inleven

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Samenvattingen voor onderwijsassistenten en doktersassistenten

Hoi! ik ben een tweedejaars onderwijsassistente en hiervoor heb ik de opleiding doktersassistente gedaan. Ik maak altijd samenvattingen voor mijzelf en deel ze sinds kort ook op Stuvia om anderen te helpen.

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