,CHAPTER 01 -6e
1) Which of the following is a reason for studying operations and supply chain management
(OSCM)?
A) OSCM is essential for understanding organizational behavior.
B) Most business graduates do OSCM work regardless of their job title.
C) All managers should understand the basic principles that guide the design of
transformation processes.
D) OSCM is a required course in all business degree programs.
E) OSCM is the most rigorous business discipline.
2) Which of the following sets of categories the Goods-Services Continnuum consists of?
A) No goods, some goods, even mix, some service, no service.
B) Pure goods, core goods, core services, pure services.
C) No service, some service, good service, excellent service.
D) Self-service, help desk service, face-to-face service, service-with-a-smile.
E) None of these.
3) Which of the following are defined as core goods?
A) Chemicals.
B) Airlines.
C) Data storage systems.
D) Hotels.
E) None of these.
4) Current issues in OSCM do not include blank.
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, A) coordinating relationships between organizations
B) making senior management aware that OSCM can be a competitive weapon
C) managing customer touch points
D) increasing global supply chain employment
5) Which of the following are not listed in the text as jobs in OSCM?
A) Department store manager.
B) Project manager.
C) Hospital administrator.
D) Data center manager.
E) Call center manager.
6) Which of the following is not a characteristic that distinguishes services from goods?
A) Service jobs are unskilled.
B) A service is intangible.
C) Services are perishable.
D) Services are heterogeneous.
E) None of these.
7) Which of the following is not a way that operations and supply
processes arecategorized?
A) Planning.
B) Returning.
C) Delivering.
D) Selecting.
E) Making.
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, 8) One of the "package of features" that makes up a service is blank.
A) appearance.
B) facilitating goods.
C) packaging.
D) cost.
E) implied use.
9) Which of the following is not a measure of operations and supply chain
managementefficiency used by Wall Street?
A) Inventory turnover.
B) Days inventory.
C) Receivable turnover.
D) Earnings per share.
E) Asset turnover.
10) Which of the following is a measure of operations and supply management
efficiencyused by Wall Street?
A) Dividend payout ratio.
B) Current ratio.
C) Receivables turnover.
D) Earnings per share growth.
E) Financial leverage.
11) Managing customer touch points becomes a concern under current issues in OCSM when
blank.
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1) Which of the following is a reason for studying operations and supply chain management
(OSCM)?
A) OSCM is essential for understanding organizational behavior.
B) Most business graduates do OSCM work regardless of their job title.
C) All managers should understand the basic principles that guide the design of
transformation processes.
D) OSCM is a required course in all business degree programs.
E) OSCM is the most rigorous business discipline.
2) Which of the following sets of categories the Goods-Services Continnuum consists of?
A) No goods, some goods, even mix, some service, no service.
B) Pure goods, core goods, core services, pure services.
C) No service, some service, good service, excellent service.
D) Self-service, help desk service, face-to-face service, service-with-a-smile.
E) None of these.
3) Which of the following are defined as core goods?
A) Chemicals.
B) Airlines.
C) Data storage systems.
D) Hotels.
E) None of these.
4) Current issues in OSCM do not include blank.
Version 1 1
, A) coordinating relationships between organizations
B) making senior management aware that OSCM can be a competitive weapon
C) managing customer touch points
D) increasing global supply chain employment
5) Which of the following are not listed in the text as jobs in OSCM?
A) Department store manager.
B) Project manager.
C) Hospital administrator.
D) Data center manager.
E) Call center manager.
6) Which of the following is not a characteristic that distinguishes services from goods?
A) Service jobs are unskilled.
B) A service is intangible.
C) Services are perishable.
D) Services are heterogeneous.
E) None of these.
7) Which of the following is not a way that operations and supply
processes arecategorized?
A) Planning.
B) Returning.
C) Delivering.
D) Selecting.
E) Making.
Version 1 2
, 8) One of the "package of features" that makes up a service is blank.
A) appearance.
B) facilitating goods.
C) packaging.
D) cost.
E) implied use.
9) Which of the following is not a measure of operations and supply chain
managementefficiency used by Wall Street?
A) Inventory turnover.
B) Days inventory.
C) Receivable turnover.
D) Earnings per share.
E) Asset turnover.
10) Which of the following is a measure of operations and supply management
efficiencyused by Wall Street?
A) Dividend payout ratio.
B) Current ratio.
C) Receivables turnover.
D) Earnings per share growth.
E) Financial leverage.
11) Managing customer touch points becomes a concern under current issues in OCSM when
blank.
Version 1 3
