WGU C846 Chap 5 questions with verified solutions 2023/2024

WGU C846 Chap 5Deliver and support value chain activity - correct answer Ensures that services are delivered and supported according to agreed specifications and stakeholders expectations Design and transaction value chain activity - correct answer Ensures that products and services continually meet stakeholder expectations for quality, costs, and time to market Engage value chain activity - correct answer Provides a good understanding of stakeholder needs, transparency, and continual engagement and good relationships with all stakeholders Improve value chain activity - correct answer Ensures continual improvements of products, services, and practices across all value chain activities and the four dimensions of service management Obtain/build value chain activity - correct answer Ensures that service components are available when and where they are needed, and that they meet agreed expectations Plan value chain activity - correct answer Ensures a shared understanding of the vision, current status, and improvement direction for all four dimensions of service management, and all products and services throughout their organization Value stream mapping - correct answer A lean practice that examines the stream, quantifies its water, and in doing so, identifies its weakest link