,CHAPTER 1 – MANAGERS: KEY TO INFORMATION TECHNOLOGY RESULTS
MULTIPLE CHOICE
1. The scope of the project, the data captured, and the usability of new information technology systems
are some of the decisions taken by:
a. software developers.
b. managers.
c. software testers.
d. network administrators.
ANS: B
RATIONALE: Managers, working in conjunction with information technology (IT) specialists, must
make many decisions when implementing a new IT solution, including how broad the project will be in
scope, what data to capture, how databases and applications should be tailored, what information will
flow from the systems and to whom, and, most importantly, how people will use the system to make a
difference.
2. What approach should be followed by managers to ensure that information technology innovations pay
off?
a. Linguistic
b. Holistic
c. Relativistic
d. Imperialistic
ANS: B
RATIONALE: Managers are the key to ensuring that information technology innovations pay off; they
must lead a holistic approach that includes encouraging the acceptance of change, addressing changes in
business processes and organizational structure, establishing new employee roles and expectations, and
creating new measurement and reward systems.
3. _____ includes all tools that capture, store, process, exchange, and use information.
a. Information technology
b. Information hierarchy
c. Information board
d. Information broadcast
ANS: A
RATIONALE: Information technology includes all tools that capture, store, process, exchange, and use
information. The field of information technology includes computer hardware, such as mainframe
computers, servers, desktops, laptops, tablets, and smartphones; software, such as operating systems and
applications for performing various functions; networks and related equipment, such as modems, routers,
and switches; and databases for storing important data.
4. The set of information technology (IT) hardware, software, and networks in an organization is called its
_____.
a. IT organization
,b. IT hierarchy
c. IT infrastructure
d. IT board
ANS: C
RATIONALE: An organization’s defined set of information technology (IT) hardware, software, and
networks is called its IT infrastructure. An organization’s IT infrastructure must be integrated with
employees and procedures to build, operate, and support information systems that enable a firm to meet
its fundamental objectives.
5. Which of the following information technologies (IT) include information systems that improve the
productivity of individual users in performing stand-alone tasks?
a. Enterprise IT
b. Personal IT
c. Group IT
d. Prototype IT
ANS: B
RATIONALE: Personal information technology (IT) includes information systems that improve the
productivity of individual users in performing stand-alone tasks. Examples include personal productivity
software such as word processing, presentation, and spreadsheet software; decision support systems, and
online learning systems.
6. Rapidstudy, an online platform, is used to enhance the learning capabilities of students. This is an
example of:
a. personal information technology.
b. enterprise information technology.
c. group information technology.
d. prototype information technology.
ANS: A
RATIONALE: Personal information technology includes information systems that improve the
productivity of individual users in performing stand-alone tasks. Examples include personal productivity
software such as word processing, presentation, and spreadsheet software; decision support systems, and
online learning systems.
7. Which of the following information systems employ an analytic model to help users gain insights into a
problem situation, examine alternate solutions, and recommend an appropriate course of action?
a. A word processing software
b. A decision support system
c. A spreadsheet software
d. A web conferencing system
ANS: B
RATIONALE: A decision support system (DSS) employs analytic models to help users gain insights into
a problem situation, examine alternative solutions, and recommend an appropriate course of action. For
, example, VisualDx is a clinical decision support system that provides instant access to concise disease
information and high-quality medical images.
8. VisualDX provides instant access to concise disease information and high-quality medical images. This
is an example of:
a. word processing system.
b. interorganizational information system.
c. decision support system.
d. online learning system.
ANS: C
RATIONALE: A decision support system (DSS) employs analytic models to help users gain insights into
a problem situation, examine alternative solutions, and recommend an appropriate course of action. For
example, VisualDx is a clinical decision support system that provides instant access to concise disease
information and high-quality medical images.
9. Hypermedia, podcasts, and Webcasts are the techniques used in:
a. decision enabled systems.
b. product lifecycle systems.
c. transaction processing systems.
d. online learning systems.
ANS: D
RATIONALE: Online learning systems encompass a number of computer-enhanced learning techniques,
including computer-based simulations, multimedia disks, Web-based learning materials, hypermedia,
podcasts, and Webcasts.
10. Which of the following best describes a group information technology information system?
a. It includes information systems that improve the productivity of individual users in performing stand-
alone tasks.
b. It includes information systems that organizations use to define structured interactions with external
customers.
c. It includes information systems that improve communications and support collaboration among
members of a project.
d. It includes information systems that organizations use to define structured interactions among their
employees and suppliers.
ANS: C
RATIONALE: Group information technology includes information systems that improve
communications and support collaboration among the members of a workgroup. Examples include the
use of Web conferencing, wikis, and electronic corporate directories.
11. Web conferencing and electronic corporate directories are examples of:
a. personal information technologies.
b. group information technologies.
c. process information technology.
d. prototype information technology.
MULTIPLE CHOICE
1. The scope of the project, the data captured, and the usability of new information technology systems
are some of the decisions taken by:
a. software developers.
b. managers.
c. software testers.
d. network administrators.
ANS: B
RATIONALE: Managers, working in conjunction with information technology (IT) specialists, must
make many decisions when implementing a new IT solution, including how broad the project will be in
scope, what data to capture, how databases and applications should be tailored, what information will
flow from the systems and to whom, and, most importantly, how people will use the system to make a
difference.
2. What approach should be followed by managers to ensure that information technology innovations pay
off?
a. Linguistic
b. Holistic
c. Relativistic
d. Imperialistic
ANS: B
RATIONALE: Managers are the key to ensuring that information technology innovations pay off; they
must lead a holistic approach that includes encouraging the acceptance of change, addressing changes in
business processes and organizational structure, establishing new employee roles and expectations, and
creating new measurement and reward systems.
3. _____ includes all tools that capture, store, process, exchange, and use information.
a. Information technology
b. Information hierarchy
c. Information board
d. Information broadcast
ANS: A
RATIONALE: Information technology includes all tools that capture, store, process, exchange, and use
information. The field of information technology includes computer hardware, such as mainframe
computers, servers, desktops, laptops, tablets, and smartphones; software, such as operating systems and
applications for performing various functions; networks and related equipment, such as modems, routers,
and switches; and databases for storing important data.
4. The set of information technology (IT) hardware, software, and networks in an organization is called its
_____.
a. IT organization
,b. IT hierarchy
c. IT infrastructure
d. IT board
ANS: C
RATIONALE: An organization’s defined set of information technology (IT) hardware, software, and
networks is called its IT infrastructure. An organization’s IT infrastructure must be integrated with
employees and procedures to build, operate, and support information systems that enable a firm to meet
its fundamental objectives.
5. Which of the following information technologies (IT) include information systems that improve the
productivity of individual users in performing stand-alone tasks?
a. Enterprise IT
b. Personal IT
c. Group IT
d. Prototype IT
ANS: B
RATIONALE: Personal information technology (IT) includes information systems that improve the
productivity of individual users in performing stand-alone tasks. Examples include personal productivity
software such as word processing, presentation, and spreadsheet software; decision support systems, and
online learning systems.
6. Rapidstudy, an online platform, is used to enhance the learning capabilities of students. This is an
example of:
a. personal information technology.
b. enterprise information technology.
c. group information technology.
d. prototype information technology.
ANS: A
RATIONALE: Personal information technology includes information systems that improve the
productivity of individual users in performing stand-alone tasks. Examples include personal productivity
software such as word processing, presentation, and spreadsheet software; decision support systems, and
online learning systems.
7. Which of the following information systems employ an analytic model to help users gain insights into a
problem situation, examine alternate solutions, and recommend an appropriate course of action?
a. A word processing software
b. A decision support system
c. A spreadsheet software
d. A web conferencing system
ANS: B
RATIONALE: A decision support system (DSS) employs analytic models to help users gain insights into
a problem situation, examine alternative solutions, and recommend an appropriate course of action. For
, example, VisualDx is a clinical decision support system that provides instant access to concise disease
information and high-quality medical images.
8. VisualDX provides instant access to concise disease information and high-quality medical images. This
is an example of:
a. word processing system.
b. interorganizational information system.
c. decision support system.
d. online learning system.
ANS: C
RATIONALE: A decision support system (DSS) employs analytic models to help users gain insights into
a problem situation, examine alternative solutions, and recommend an appropriate course of action. For
example, VisualDx is a clinical decision support system that provides instant access to concise disease
information and high-quality medical images.
9. Hypermedia, podcasts, and Webcasts are the techniques used in:
a. decision enabled systems.
b. product lifecycle systems.
c. transaction processing systems.
d. online learning systems.
ANS: D
RATIONALE: Online learning systems encompass a number of computer-enhanced learning techniques,
including computer-based simulations, multimedia disks, Web-based learning materials, hypermedia,
podcasts, and Webcasts.
10. Which of the following best describes a group information technology information system?
a. It includes information systems that improve the productivity of individual users in performing stand-
alone tasks.
b. It includes information systems that organizations use to define structured interactions with external
customers.
c. It includes information systems that improve communications and support collaboration among
members of a project.
d. It includes information systems that organizations use to define structured interactions among their
employees and suppliers.
ANS: C
RATIONALE: Group information technology includes information systems that improve
communications and support collaboration among the members of a workgroup. Examples include the
use of Web conferencing, wikis, and electronic corporate directories.
11. Web conferencing and electronic corporate directories are examples of:
a. personal information technologies.
b. group information technologies.
c. process information technology.
d. prototype information technology.
