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Chapter One: A General Management Perspective Multiple Choice MC 1-1 A general management perspective is a. a pre-requisite in order to become a manager b. an understanding of the requirements of the strategic planning process c. essential for all employees d. a capacity for appreciating the issues associated with organizational performance Answer: d Difficulty: challenging Page: 1 MC 1-2 One of the ways in which a general manager creates value for the organization is by a. establishing effective working relationships with the media b. identifying emerging opportunities for the organization c. meeting the requirements of the regulators for full disclosure d. sponsoring community-based charitable fund raising initiatives b Difficulty: moderate Page: 1 MC 1-3 The basic tasks of the general manager are a. planning, organizing, managing, and controlling b. setting direction, creating strategy, implementing change, and assessing performance c. developing and implementing the strategic plan and evaluating performance-to-plan d. assessing the strengths and weaknesses of the organization and identifying opportunities and threats Answer: b Difficulty: easy Page: 3 MC 1-4 Organizational performance is based on two sets of measures: a. the strengths of the general manager and the profitability of the firm b. the health of the organization and the financial performance of the firm c. the safety record of the firm and the quality standards for the product d. the satisfaction of the shareholders and the return on investment Answer: b Difficulty: easy Page: 4 MC 1-5 One of the reasons senior managers are often unaware of the organizational health of 3 their firm is they a. do not survey their employees often enough b. equate low turnover with employee satisfaction c. receive filtered information from middle managers d. are more concerned about the financial health of the organization Answer: c Difficulty: moderate Page: 4 MC 1-6 Two common measures of operating performance are a. number of new product focus groups b. employee turnover and retention rates c. sales revenue and gross margin d. fuel costs and labour rates Answer: c Difficulty: challenging Page: 4 MC 1-7 One common measure of organizational health is a. employee satisfaction rates b. positive media coverage of the Chief Executive Officer c. number of training hours per employee d. firm designated as a best company to work for Answer: a Difficulty: challenging Page: 4 MC 1-8 An enterprise where operational performance is negative and organizational health is positive is what type of organization? a. An organization in crisis. b. A troubled organization. c. A complacent organization. d. A healthy organization. Answer: c Difficulty: moderate Page: 5-6 4 MC 1-9 An enterprise where both operation and organizational performance are positive is what type of o