UNIT 8 CAHIMS QUESTIONS AND ANWERS VERIFIED SOLUTION 2023 UPDATE

UNIT 8 CAHIMS QUESTIONS AND ANWERS VERIFIED SOLUTION 2023 UPDATE Which of the following is a common reason that leadership functions are less likely to be shared at the beginning of an HIT implementation? Initial project plans must be confidential. The complexity of many projects does not lead to common understanding. The leader, board of directors, and other senior leadership are enlisting support and funding. The plan is too detailed at this point. - ANS-The leader, board of directors, and other senior leadership are enlisting support and funding. True or false? Committing and aligning resources to achieve organizational goals is usually considered a management function. - ANS-FALSE Although managers often have considerable input into how organizational resources are used, committing and aligning resources is not a traditional management role. Adaptability is associated with which of the social competencies of emotional intelligence? Self-awareness Social awareness Self-management Social skills - ANS-Self-management True or false? One of the fundamental ways that cognitive intelligence is distinguished from emotional intelligence is that cognitive intelligence involves problem solving and emotional intelligence does not. - ANS-false Emotionally intelligent individuals manage relationships more effectively and are more empathetic than those who lack emotional intelligence. They are often able to resolve conflicts so that all parties are at least in some degree satisfied. In reviewing a job candidate's resume, which of the following would be most indicative of a person with high emotional intelligence? High grades Participation in a number of collaborative projects Skill in public speaking on a variety of topics Ability to make eye contact - ANS-Participation in a number of collaborative projects Which of the following is one reason that HIT leaders, and managers in particular, are often placed in stressful situations where a high degree of emotional intelligence is required? Medical software applications are more sophisticated than other software applications. Medical facilities are habitually underfunded. HIT managers and leaders are often seen as change agents. HIT leaders and managers have to cover multiple roles. - ANS-HIT managers and leaders are often seen as change agents. True or false? The CEO of a large medical hospital corporation with over 50,000 employees would be viewed primarily as an expert authority. - ANS-false Expert authority is earned through an individual's skills and abilities. What is an important first step in change management? Assess the scope of the change. Assign responsibility to key individuals. Promote the realization that change will take place. Assess the cost of the change. - ANS-Promote the realization that change will take place. True or false? Because of the technical nature of EHR systems, only clinicians should be nominated to roles involved in change management. - ANS-false When nominating people for roles in change management, all parts of the organization, clinical or not, should be represented. True or false? Critical considerations in change management are calculating and tracking the time, cost, and scope that the change will need. - ANS-false Critical considerations in project management, not change management, are calculating and tracking the time, cost and scope that the change will require. True or false? In a hybrid environment, it is not uncommon for a functional manager to collaborate with a vendor or consultant when upgrading or implementing an HIT system. - ANS-true True or false? Change management is a method for moderating or reducing opposition to change when implementing a technology, process, or organizational change. - ANStrue Monitoring and controlling are most often associated with which of the following? Change management Project management - ANS-project mgmt True or false? The only stakeholders in an EHR implementation for a medical center are the hospital staff. - ANS-false Stakeholders in an EHR implementation could include the hospital staff, the hospital administration, the hospital board, the patients, the software vendor, and the surrounding community and region. Using modern project management principles and methods would be in the checklist for which of the following phases of organizational change? Nominate roles Articulate goals Grow capabilities Entrench changes - ANS-nominate roles True or false? One result of replacing a paper-based system with an EHR system is that interaction among workers decreases. - ANS-true The technical part of change is managed by which of the following? Role assignment Change management System integration Project management - ANS-Project management Which of the following is a benefit of implementing change management? Select Yes or No for each option. Accelerates the speed at which individuals can successfully progress through the change process --YesNo Improves organizational results --YesNo Improves employee morale --YesNo Enhances the quality of service --YesNo - ANS-yes yes yes yes James Newby manages a team responsible for providing technical support for the resident EHR system. He is currently working in concert with a project manager and a vendor representative on extensive upgrades to the system. Which of the following best describes this working arrangement? Mixed project environment Crossover management matrix Functional Hybrid environment - ANS-hybrid environment Which of the following describes an HIT project manager operating in a functional organizational structure? Low responsibility, low authority High responsibility, high authority High responsibility, low authority Low responsibility, high authority - ANS-High responsibility, low authority True or false? One of the main advantages of a functional organization is its flexibility. - ANS-false True or false? Because of the short time cycles and many different time demands, it is not a good use of time for a temporary leader to develop personal relationships with permanent staff at a healthcare facility. - ANS-false Which of the following is the best example of extrinsic motivation? Completing a course of study and receiving a certification or degree Beginning a weight-loss plan Competing for a sales prize Completing a cross-country bicycle trip - ANS-Competing for a sales prize The hospital administration for Ruskin-Tarrant Medical Center, as part of a change management plan, requires employees to attend an informational meeting concerning a planned HIT implementation. The main focus of the meeting is the financial benefits for the medical center if meaningful use goals are met. This scenario describes which of the following? Strategic motivation Extrinsic motivation Intrinsic motivation A collective work team - ANS-Extrinsic motivation Mutual accountability is most representative of which of the following? Working group Team - ANS-team Which of the following is an effective way to deal with a conflict in a meeting? Ignore conflicts and focus strictly on the agenda. Delay distributing the meeting agenda so that those with opposing viewpoints do not have time to mobilize. Restate or paraphrase the positions of group members with conflicting viewpoints. Break the group into subcommittees that represent opposing viewpoints. - ANSRestate or paraphrase the positions of group members with conflicting viewpoints. True or false? In an HIT implementation, the highest degree of collaboration between leaders and followers occurs at the inception of the project. - ANS-false Greater degrees of collaboration occur after followers better understand their project roles and responsibilities. Which of the following methods would be used by a leader when scanning the external environment? SOAP Agile RBAC SWOT - ANS-SWOT Emotional intelligence is sometimes referred to as which of the following? IQ Escore EM EQ - ANS-EQ True or false? Compared to cognitive intelligence, emotional intelligence is relatively easy to measure. - ANS-false A talented cardiologist with exceptional skills as a diagnostician and who is also very skilled in working with, using, and critiquing various information systems has developed a considerable informal following among other physicians and staff members. What kind of authority does he exhibit? Expert Ad hoc Recognized PRN - ANS-expert True or false? A temporary leader should be flexible enough to customize his or her approach to a particular HIT implementation even to the point of abandoning established protocols and creating new ones. - ANS-false Incorrect. Temporary leaders and managers are deployed because they possess a finely tuned and focused skill set with associated methods and procedures for performing certain tasks. These skill sets have been perfected through many iterations and should not be abandoned except under the most unusual circumstances. Charlie Wilson was a college professor who became one of the world's foremost neurosurgeons. "In his first few years as a professor at [the University of California-San Francisco], he would disappear at the end of the day into a special laboratory to practice his craft on rats: isolating, cutting, and then sewing up their tiny blood vessels, and sometimes operating on a single rat two or three times. He would construct an artificial aneurysm using a vein graft on the side of a rat artery, then manipulate the aneurysm the same way he would in a human being, toughening its base with a gentle coagulating current—and return two or three days later to see how successful his work had been. Wilson sees surgery as akin to a military campaign. Training with him is like boot camp" (Malcolm Gladwell, "The Physical Genius," New Yorker Magazine, July 1, 1999, pp. 56- 65). What kind of motivation describes Dr. Wilson's behavior? Intrinsic Extrinsic - ANS-intrinsic What is described by the following statement? This small group is composed of individuals whose skills complement one another. All are committed to the same purpose, common goals, and mutually agreed-upon approach to accomplish those goals. Working group Team - ANS-team Which of the following is most important for the meeting facilitator to do after the meeting has concluded? Create a meeting summary and distribute it to all attendees. Confirm the next facilitator and discuss the agenda of the next meeting. Email selected individuals who seem to have the most concerns. Stay in the meeting room and informally discuss the meeting with attendees who are still there. - ANS-Create a meeting summary and distribute it to all attendees. Working with the complexity of day-to-day operations and attending to details is most commonly a challenge for which of the following? Leader Manager - ANS-manager Dana is a hospital administrator. The hospital she serves has adopted a new EHR system. The implementation is not proceeding smoothly. Forty-eight hours into the golive, an emergency meeting with physicians is called to address their concerns. During this rather heated meeting, criticisms and complaints are stated. Some of these criticisms are aimed personally at Dana and her leadership during the EHR implementation. Instead of losing her composure, Dana restates, lists, and records the complaints so that the doctors' grievances can be addressed in an orderly manner. In not reacting negatively to pointed, personal criticism, she is exhibiting which social intelligence competency? Change-agent coping Self-awareness Organizational awareness Emotional intelligence - ANS-self-awareness Individuals with good self-awareness skills are better able to control their impulses during stressful situations. True or false? The authority of a charismatic leader is based on his or her skill in attracting followers. Because of this informal authority, charismatic leaders present little threat to the current system. - ANS-false True or false? The terms stakeholder and stockholder can be used interchangeably. - ANS-false Which of the following is an effective way to gain wide-scale acceptance for the implementation of a new EHR system? Continues...