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Two Functions of a ECHO Determinant Level. - Answer 1. In certain life threatening situations, it allows you to set a preplanned response into motion early. 2. Provides a means for assigning response-capable units that would not normally respond to EMS calls. PDI - Answer Post Dispatch Instructions PAI - Answer Pre-Arrival Instructions CC - Answer Chief Complaint Special Caller Situations - Answer Elderly Callers Child Callers Mentally Ill Callers Foreign-Language Callers Speech and Hearing Impaired Callers Emotional Callers 5 Techniques of Call Management - Answer 1. Minimising call-Processing gaps 2. Focus on the callers message, NOT the way it is delivered 3. Acknowledge the caller's emotion 4. Using calming techniques throughout the call. 5. Use repetitive persistance when necessary. What is the difference between field and DLS assessment? - Answer The field provider is able to use all senses to assess a scene and the patient/s. The EMD relies on the caller answering structured protocol driven questions to help priorotise the key symptoms. Repititive Persistance - Answer 1. Combine a command with a reason. 2. Firm but caring tone. 3. Repeat it Verbatim. The 4 essential elements of "Negligence" - Answer 1. Duty 2. Breach of duty 3. Injury/damage/suffering 4. Causation Order of priority for Chief Complaint - Answer 1. Safety Related 2. = Trauma choose mechanism of injury 3. = Medical choose foremost symptom. 4. CC = fitting goto protocol 12 regardless of LOC & Breathing Status DLS - Answer Dispatch Life Support 7 Protocols of Case Evaluation - Answer 1. Case Entry 2. CC section 3. Key Questions 4. Dispatch Life Support Instructions 5. Diagnostic & Instruments Tools 6. Final Coding 7. Customer Service.