SE
C
G
Business Studies
ns
GCSE - Topic 2 &
io
Glossary
pt
(Influences on
rO
Businesses)
te
as
M
1
, Changing use of ICT ● •Information and communications technology
(ICT) is the computing and communications
systems that a business might use to exchange
information with stakeholders, e.g. Amazon
website to its customers.
● Intranets are communication networks which can
only be accessed by an organisation’s employees,
e.g. internal email at school.
● Extranets are similar to intranets but are also
accessible to other organisations such as
suppliers
SE
Pros: Cons
● Has allowed ● There are costs
businesses to in purchasing
reduce costs new technology
and improve and training /
quality, efficiency teaching staff
C
and how to use it
competitiveness ● Employees may
● Data more lose their jobs
organised ● Longer to set up
G
● Quicker and ● Have to pay for
efficient; saves upgrades and
time maintenance
● Better for ● Could get
environment; hacked
ns less paper
usage
io
Current uses of ICT ● Storing of data e.g. products, customers,
suppliers. This can be using databases to allow
searches and personal mailings to customers
● Producing business documents including letters,
pt
advertising literature,
● Designing e.g. packaging, buildings
● Internal and external communications using
electronic links such as e-mail and messaging via
the world wide web
rO
● Computerised stock control and distribution
systems from customer ordering to receiving the
goods or service
● Linkages to production technology to allow
computerised production methods
te
E-commerce
Pros: Cons
● Has allowed ● Costs increase
as
businesses to as the business
access wider buys equipment
markets and and trains staff.
reduce costs ● Distribution
through costs increase
automatic and personal
M
ordering using contact with
online some customers
applications. may be lost.
● Sales increase
as the business
is competitive.
2
, M-commerce
Pros: Cons
● Fast and efficient ● Unsafe
● Keeps you in ● Hacking
budget ● Reliant on
● Can be done having connect;
anywhere WIFI, Data
● Portable ● Desktop
● Organised browsing still
SE
● Variety or generates more
payment options sales than apps
● Growth potential ● Variety of
● Omnichannel payment
● Customer methods not
experience always available
● Easier for
customers to
compare prices
C
● Customer
security; more
expensive
G
Digital communications ● Allows much greater interaction between the
ns ●
●
business and customers
This might be creating a dialogue with customer
on social media, to answer questions, place
orders or make complaints
Media can help create a positive reputation as
long as businesses respond quickly and positively
io
to any criticism
Digital communications with: ● Suppliers and employees
- Suppliers and employees ○ Businesses often use systems that
pt
- Stakeholders automatically reorder supplies when
stocks are low
○ This reduces the costs of storage but
requires good relationships with
suppliers in order to work effectively
rO
● Stakeholders
○ Customers = orders, invoices, bills,
customer service, advertising, social
media (Facebook, Twitter ect.)
○ Suppliers = ordering, payments,
products information
○ Employees = payslips, job information,
te
booking holidays, hours worker, emails,
conferences
○ Shareholders = annual reports, dividend
information and payments
○ All stakeholders = e-mails can be used
as
for communication to all stakeholders to
share and receive information
M
Digital Technology Advantages
● Decreases costs
● Quality improves
● Increased communication options
● Helps marketing and increases markets
● Allows remote working
● Easier to recruit and retain employees
3
C
G
Business Studies
ns
GCSE - Topic 2 &
io
Glossary
pt
(Influences on
rO
Businesses)
te
as
M
1
, Changing use of ICT ● •Information and communications technology
(ICT) is the computing and communications
systems that a business might use to exchange
information with stakeholders, e.g. Amazon
website to its customers.
● Intranets are communication networks which can
only be accessed by an organisation’s employees,
e.g. internal email at school.
● Extranets are similar to intranets but are also
accessible to other organisations such as
suppliers
SE
Pros: Cons
● Has allowed ● There are costs
businesses to in purchasing
reduce costs new technology
and improve and training /
quality, efficiency teaching staff
C
and how to use it
competitiveness ● Employees may
● Data more lose their jobs
organised ● Longer to set up
G
● Quicker and ● Have to pay for
efficient; saves upgrades and
time maintenance
● Better for ● Could get
environment; hacked
ns less paper
usage
io
Current uses of ICT ● Storing of data e.g. products, customers,
suppliers. This can be using databases to allow
searches and personal mailings to customers
● Producing business documents including letters,
pt
advertising literature,
● Designing e.g. packaging, buildings
● Internal and external communications using
electronic links such as e-mail and messaging via
the world wide web
rO
● Computerised stock control and distribution
systems from customer ordering to receiving the
goods or service
● Linkages to production technology to allow
computerised production methods
te
E-commerce
Pros: Cons
● Has allowed ● Costs increase
as
businesses to as the business
access wider buys equipment
markets and and trains staff.
reduce costs ● Distribution
through costs increase
automatic and personal
M
ordering using contact with
online some customers
applications. may be lost.
● Sales increase
as the business
is competitive.
2
, M-commerce
Pros: Cons
● Fast and efficient ● Unsafe
● Keeps you in ● Hacking
budget ● Reliant on
● Can be done having connect;
anywhere WIFI, Data
● Portable ● Desktop
● Organised browsing still
SE
● Variety or generates more
payment options sales than apps
● Growth potential ● Variety of
● Omnichannel payment
● Customer methods not
experience always available
● Easier for
customers to
compare prices
C
● Customer
security; more
expensive
G
Digital communications ● Allows much greater interaction between the
ns ●
●
business and customers
This might be creating a dialogue with customer
on social media, to answer questions, place
orders or make complaints
Media can help create a positive reputation as
long as businesses respond quickly and positively
io
to any criticism
Digital communications with: ● Suppliers and employees
- Suppliers and employees ○ Businesses often use systems that
pt
- Stakeholders automatically reorder supplies when
stocks are low
○ This reduces the costs of storage but
requires good relationships with
suppliers in order to work effectively
rO
● Stakeholders
○ Customers = orders, invoices, bills,
customer service, advertising, social
media (Facebook, Twitter ect.)
○ Suppliers = ordering, payments,
products information
○ Employees = payslips, job information,
te
booking holidays, hours worker, emails,
conferences
○ Shareholders = annual reports, dividend
information and payments
○ All stakeholders = e-mails can be used
as
for communication to all stakeholders to
share and receive information
M
Digital Technology Advantages
● Decreases costs
● Quality improves
● Increased communication options
● Helps marketing and increases markets
● Allows remote working
● Easier to recruit and retain employees
3
