Professional
Management Skills
Lecture 8
Emotions at Work
, Learning Obj
• Acknowledge the role emotions
play in the workplace
• Understand the role and impact of
emotional labour on the
individual, the organisation and
society
• Examine the impact of emotions
on the individual, through their
relation to stress and burnout
, What is the role of emotional labour at
• Boundaries between organisation and individual become blurre
of expected emotion work
• Organisations regulate our emotions in the workplace
• Organisations colonise our emotional life
e.g. We really miss you!!
→ Focus on customer loyalty
Management Skills
Lecture 8
Emotions at Work
, Learning Obj
• Acknowledge the role emotions
play in the workplace
• Understand the role and impact of
emotional labour on the
individual, the organisation and
society
• Examine the impact of emotions
on the individual, through their
relation to stress and burnout
, What is the role of emotional labour at
• Boundaries between organisation and individual become blurre
of expected emotion work
• Organisations regulate our emotions in the workplace
• Organisations colonise our emotional life
e.g. We really miss you!!
→ Focus on customer loyalty
