CPI Certification Test questions with correct answers

4 Behavior Levels correct answer 1. Anxiety 2.Defensive 3. Acting Out Person 4. Tension Reduction Staff Attitude and Approach to Anxiety correct answer Be Supportive an emphatic non-judgemental attempt to alleviate anxiety Staff Attitude and Approach to Defensive correct answer directive-attempt to control the situation and begin to set limits Staff Attitude and Approach Acting Out Person correct answer non-violent physical crisis intervention Staff Attitudes for Tension Reduction correct answer therapeutic rapport decrease in energy regaining of rationality integrated Experience correct answer we can set the tone for whether or not the behavior escalates or de-escalates non-verbal-proxemics (personal space) correct answer area surrounding your body considered an extension of self. 1 1/2 to 3 feet (typically) culture, height, gender, age, status, appearance, and familiarity. kinesics (body language) correct answer non-verbal message transmitted by motion and body posture. Factors: eye contact, facial expressions send a very strong message gestures, how we stand