ITIL 4 Foundation questions and answers graded A+ already passed 2023

ITIL 4 Foundation questions and answers graded A+ already passed 2023Organizations that provide IT services use ITIL v3 and 4 concepts and practices to achieve what? key outcomes How do ITIL key principles, terminology, and models benefit so many organizations today? by being embedded in IT management tools Sandy is planning to provide ITIL training for her employees. How can ITIL compliance be used to benefit her organization? by providing employees a ready-made model to support IT governance initiatives How are examples of best practices in ITIL meant to be viewed, used, and applied? They are descriptive, describing what to do and how it may work in your situation. How does an IT service, such as Office 365, differ from an IT-enabled service, such as a haircut booking app? Information Technology is the core of an IT service, but IT is secondary to a core service in an IT-enabled service. What is a guiding principle, according to the ITIL 4 framework? a universal and enduring maxim that guides an organization through changing times and circumstances Which value is created from Governance, according to ITIL 4's Service Value System? Governance activities allow organizations to align their operations with strategic directions. The Engage activity in ITIL 4's Service Value Chain would be mostly concerned with which of these outputs? user support tasks and service performance reports Jasmine is building a set of workflows to achieve an organization objective. Which ITIL 4 Service Management Dimension does this most closely align with? Value Streams and Processes ITIL 4 introduces the concept of Management Practices to replace which subset of concepts from ITIL v3? Processes and Functions