CMST 240 UTK Midterm| 238 QUESTIONS| WITH COMPLETE SOLUTIONS

what do companies seek to create to gain competitive advantage? CORRECT ANSWERS: turbulent environments -do this requires business communicators to read the current environment to adapt workforce diversity CORRECT ANSWERS: existence of many unique individuals in the workplace, mktplace, and community -ex. different nations, cultures, ethnic groups communication technologies CORRECT ANSWERS: email, internet, cell phones, -employees can work at home - its possible to develop deeply virtual companies unethical communication CORRECT ANSWERS: speaker does not conform to the values and beliefs about how we should treat others that are a part of U.S. business culture ethics CORRECT ANSWERS: set of values and beliefs that provide guidelines for behaviors and influence judgements as to what is right and wrong ethical credo CORRECT ANSWERS: set by the National Communication Association plagiarism CORRECT ANSWERS: using the work of others and representing it as your own -dont procrastinate -keep track of sources -cite all info that you didnt know global competition CORRECT ANSWERS: -customers expect to get what they want when they want it -this competition has placed a premium on timely communication and customer service scanning CORRECT ANSWERS: reading the business environment so as to adapt their messages to changing circumstances communication CORRECT ANSWERS: intentional use of messages to create shared understandings -goal directed intention CORRECT ANSWERS: -aim of the communication -some think you cant communicate without intent -people are pursuing goals when they interact functional objectives CORRECT ANSWERS: involve the kinds of uses we commonly assign to communications -to inform -to persuade -to entertain -to coordinate -to question 3 kinds of goals when ppl communicate in an org CORRECT ANSWERS: 1. functional objectives