Essentials Knowledge Check - Week 1 A potential customer has come to the United States on a student visa. They plan to be here to study at a local university for this semester. They already have an unlocked phone, and just need to get a T -Mobile SIM activated to use in their phone. They plan on using the phone for talking, texting, streaming video, and social media. Which pla n is most likely the best fit? A. Magenta Postpaid B. Pay As You Go C. Simply Prepaid Unlimited D. Magenta Student - ✔✔Simply Prepaid Unlimited True or False? Each year, customers on the Magenta First Responder plans will be asked to re -
verify their first responder status. - ✔✔True Which of the following are eligible for the Magenta First Responder plan?Select all that apply: A. Certified EMT B. 911 Operations Center employee C. Federal first responder D. Spouse of a first responder who lost their life in the line of duty as part of an eligible first responder organization - ✔✔A, B, D Bruce is pretty upset because his phones keeps restarting itself. Which of the following are examples of responding with empathy? Select all that apply: A. Has there been any liquid damage? B. That must be so frustrating. This is definitely not the experience we want our customers to have. C. I completely understand how frustrating this is. D. I know how important it is for your phone to work. - ✔✔B, C, D Feature or benefit? This device will help you stay connected to those who matter most! - ✔✔Benefit It's that simple: We're about the ___________ ! - ✔✔Customer What does the 80/20 rule mean, when having a two -way convers ation? Select all that apply: A. You do 80% of the talking B. The customer does 20% of the talking C. The customer does 80% of the talking D. You use 20% of the conversation to ask great questions and confirm understanding - ✔✔C, D True or False? The T -Mobile coverage map displays four tiers of signal strength, using different shades of magenta. - ✔✔False T-Mobile's Un -carrier Principles are: Select all that apply: A. Customer Focus B. Value Troubleshooting
verify their first responder status. - ✔✔True Which of the following are eligible for the Magenta First Responder plan?Select all that apply: A. Certified EMT B. 911 Operations Center employee C. Federal first responder D. Spouse of a first responder who lost their life in the line of duty as part of an eligible first responder organization - ✔✔A, B, D Bruce is pretty upset because his phones keeps restarting itself. Which of the following are examples of responding with empathy? Select all that apply: A. Has there been any liquid damage? B. That must be so frustrating. This is definitely not the experience we want our customers to have. C. I completely understand how frustrating this is. D. I know how important it is for your phone to work. - ✔✔B, C, D Feature or benefit? This device will help you stay connected to those who matter most! - ✔✔Benefit It's that simple: We're about the ___________ ! - ✔✔Customer What does the 80/20 rule mean, when having a two -way convers ation? Select all that apply: A. You do 80% of the talking B. The customer does 20% of the talking C. The customer does 80% of the talking D. You use 20% of the conversation to ask great questions and confirm understanding - ✔✔C, D True or False? The T -Mobile coverage map displays four tiers of signal strength, using different shades of magenta. - ✔✔False T-Mobile's Un -carrier Principles are: Select all that apply: A. Customer Focus B. Value Troubleshooting
