Introduction To Computing And Its Applications (Leicester College) Unit 13 - Assignment 1 - IT troubleshooting and repair LATEST ASSIGNMENT 2023

Introduction To Computing And Its Applications (Leicester College) Unit 13 - Assignment 1 - IT troubleshooting and repair LATEST ASSIGNMENT 2023 lOMoARcPSD| Unit 13 – IT Troubleshooting and Repair – Assignment 1 Task 1 Security In an organisation like Furchester College it is vital having a number of security policies put in place, as it proves to be crucial to the college’s security. One security policy that Furchester College has in place and is mentioned in their Service Level Agreement which states that “all login and admin management is tracked, and password requests must be logged with your line manager”. This policy was put in place to ensure that all passwords kept were kept safe and secure. Other organisations also use different security policies, for example, in a customer support company, a security policy that they may have in their Service Level Agreement could be that “the administrator has disabled certain privileges for users”, for example users cannot download any files from the internet, unless they have gained permission from the administrator. This is to prevent any details of customers being exposed or deleted in case the downloaded file contains a virus. This is just another example of a security policy that may be issued in a Service Level Agreement. Costs Like every business, Furchester College has a budget assigned to each department. The IT department is likely to be given a budget of around £100,000 a year. In the Service Level Agreement, the budget that is given will be used by the IT department to purchase any equipment that is used, like PCs, web servers, software, repair tools etc. It is crucial that the IT depart of Furchester College have the best possible equipment available to them, as this will directly affect how long it takes to resolve any hardware or software problems and will help the IT technicians to resolve any problems that occur quickly, if the IT department buys the right repair tools. If not and there is a problem that occurs with the PCs, for example, and it turns out that the IT department did not install the right software, it will cause a detrimental effect to all the users. Another issue that may occur if they spend all of their budget but do not spend it efficiently enough, for example if they buy too many PCs, when they should have bought better repair tools, it can cause an issue when it comes to the troubleshooting and repair process, they will find out that they do not have enough of the budget left to purchase better tools, should they find that their current equipment is not efficient when fixing any issues. System downtime Systems downtime is when a computer or an IT system is not operational, offline, or unavailable. Some of the issues that system downtime can cause are hardware errors or even simple maintenance taking place. These issue(s) can be prevented if members of the IT staff have been following the correct procedures and policies, which are stated in the Service Level Agreement. System downtime can be harmful to Furchester College as it can result in them suffering a huge loss. For example, if the servers were to fail, this could potentially lead to members of staff in the college losing all of their data if none of it were backed up. If it were the case, that some of the Servers were down within the college and the IT technicians were called in to fix the issue, in order for them to perform maintenance they will need the systems to be down, but before they do this, they would always require approval from senior management so that they can go ahead with the maintenance. This will make sure that everyone in the college is aware that the computer systems at the company would be going down for a certain period of time.