Level 2 Diploma in Care Learner Name:
Unit Title: 203 – Communications in care settings
Assessor
Use Only-
Learner statement Assessment
Criteria Met
Learner to provide narrative under each statement of how they meet the criteria. However, where the
assessment criteria asks you to ‘Demonstrate’ this may be covered during your observation with your
assessor and if so you are not required to provide written narrative. This will be stated under the
assessment criteria so please read carefully.
You must provide answers to each question that allow your assessor to properly assess what work duties
you are doing or what role you have within your work. It expected that you will need approximately 300
words per question. The more detail you provide the less likely your account will be sent back for more
clarification.
You must answer each question in your own words and write in the first person meaning “I do this”. A tip is
always to keep in mind the “who, why, how, where and when” in each answer.
Learning Outcome 1: Understand why communication is important in the work setting
1.1 Identify different reasons why people communicate
What is communication?
I would say that communication is the process by which individuals send and receive
information between one another. It is an essential part of daily life unless somebody is
completely isolated from everybody else.
www.vocationaltraining.org.uk
C682 L2 LS 203 Issue 2 August 2019 KR
,But why people communicate with one another?
There are several reasons such as:
To express a need. e.g., a drink or to go to the toilet
To give an instruction. e.g., asking somebody to wash up
Social interaction. e.g., having a hot drink with friends is a way to de-stress and
socialise
To share information. e.g., a child telling their parents what they did at school
today
To ask questions. e.g., “how are you feeling?”
To offer reassurance, compassion or empathy. e.g., “we will get through this
together”
To express feelings and emotions. e.g., “I love going shopping!” or “I hate
you!”
To build and maintain relationships. e.g., asking a partner how their day has
been
1.2 Explain how effective communication affects all aspects of your own work
Effective communication is essential in day-to-day life and more for those that work in the
health and social care sector as we frequently have to interact with individuals who have
different communicative requirements.
Effective communication means making sure I am understood and that I understand the
individual I am communicating with. This often means adapting my methods of
www.vocationaltraining.org.uk
C682 L2 LS 203 Issue 2 August 2019 KR
, communication in a way that benefits the individual and ensures that there is clarity and
mutual understanding.
As a carer, I will have to connect and interact with lots of different people of a varying levels
and abilities. Some individuals may have physical disabilities that affect their communication
(e.g., deafness.), which may mean that I need to use gestures or visual aids to communicate.
Some may have learning disabilities, which may require me to talk at a slower pace and give
them more time to understand.
I would need to communicate well with my colleagues, managers, other professionals and
people that are important to the individual I support such as their family. It does show that
effective communication is vital in many aspects of my work.
In addition, reading and writing is a method of communication that I will use quite a lot.
Like speaking and listening, it is important that nothing is misunderstood through written
media. This means my writing should be clear and legible as well as professional.
1.3 Explain why it is important to observe an individual’s reactions when communicating with them
I should not concentrate only on the words that are being spoken during a conversation and
also not only on feelings and attitudes.
By observing an individual’s reactions whilst communicating, I can infer a lot of useful
www.vocationaltraining.org.uk
C682 L2 LS 203 Issue 2 August 2019 KR
Unit Title: 203 – Communications in care settings
Assessor
Use Only-
Learner statement Assessment
Criteria Met
Learner to provide narrative under each statement of how they meet the criteria. However, where the
assessment criteria asks you to ‘Demonstrate’ this may be covered during your observation with your
assessor and if so you are not required to provide written narrative. This will be stated under the
assessment criteria so please read carefully.
You must provide answers to each question that allow your assessor to properly assess what work duties
you are doing or what role you have within your work. It expected that you will need approximately 300
words per question. The more detail you provide the less likely your account will be sent back for more
clarification.
You must answer each question in your own words and write in the first person meaning “I do this”. A tip is
always to keep in mind the “who, why, how, where and when” in each answer.
Learning Outcome 1: Understand why communication is important in the work setting
1.1 Identify different reasons why people communicate
What is communication?
I would say that communication is the process by which individuals send and receive
information between one another. It is an essential part of daily life unless somebody is
completely isolated from everybody else.
www.vocationaltraining.org.uk
C682 L2 LS 203 Issue 2 August 2019 KR
,But why people communicate with one another?
There are several reasons such as:
To express a need. e.g., a drink or to go to the toilet
To give an instruction. e.g., asking somebody to wash up
Social interaction. e.g., having a hot drink with friends is a way to de-stress and
socialise
To share information. e.g., a child telling their parents what they did at school
today
To ask questions. e.g., “how are you feeling?”
To offer reassurance, compassion or empathy. e.g., “we will get through this
together”
To express feelings and emotions. e.g., “I love going shopping!” or “I hate
you!”
To build and maintain relationships. e.g., asking a partner how their day has
been
1.2 Explain how effective communication affects all aspects of your own work
Effective communication is essential in day-to-day life and more for those that work in the
health and social care sector as we frequently have to interact with individuals who have
different communicative requirements.
Effective communication means making sure I am understood and that I understand the
individual I am communicating with. This often means adapting my methods of
www.vocationaltraining.org.uk
C682 L2 LS 203 Issue 2 August 2019 KR
, communication in a way that benefits the individual and ensures that there is clarity and
mutual understanding.
As a carer, I will have to connect and interact with lots of different people of a varying levels
and abilities. Some individuals may have physical disabilities that affect their communication
(e.g., deafness.), which may mean that I need to use gestures or visual aids to communicate.
Some may have learning disabilities, which may require me to talk at a slower pace and give
them more time to understand.
I would need to communicate well with my colleagues, managers, other professionals and
people that are important to the individual I support such as their family. It does show that
effective communication is vital in many aspects of my work.
In addition, reading and writing is a method of communication that I will use quite a lot.
Like speaking and listening, it is important that nothing is misunderstood through written
media. This means my writing should be clear and legible as well as professional.
1.3 Explain why it is important to observe an individual’s reactions when communicating with them
I should not concentrate only on the words that are being spoken during a conversation and
also not only on feelings and attitudes.
By observing an individual’s reactions whilst communicating, I can infer a lot of useful
www.vocationaltraining.org.uk
C682 L2 LS 203 Issue 2 August 2019 KR
