Unit 16: Human Resource Management in Business P3
P3
Unit – 16 (Human Resource
Management in Business)
BTEC National Diploma In Business Level 3
The Date
Your Name
Your Teacher
1
,Unit 16: Human Resource Management in Business P3
Unit 16 – Human Resource Management in Business
To:
From:
Date:
Ref:
On completion of this unit I should:
I. Know the factors that are involved in human resource planning in organisations.
II. Know how organisations motivate employees.
III. Understand how to gain committed employee cooperation.
IV. Understand the importance of managing employee performance at work.
Task 2:
1) Outline how an organisation’s motivates its employees.
2) Compare the use of motivation theories in an organisation.
3) Suggest, with Justification, ways of improving motivation in an organisational setting.
Now that I have an idea about the type of staff I am are dealing with in the organisation I need to
work out what the organisation is doing to motivate them. My manager is concerned because labour
turnover is increasing. She asks me to produce an information leaflet on Motivational Practices that
she can deliver to the Human Resources Director at head office.
Then she would like me to create a presentation explaining how these motivational theories are used
in Marks and Spencer (compare theory and practice) and also compare this with another
organisation. She would also like to hear my suggestions for improving motivation in Marks and
Spencer. I will be expected to deliver this presentation to the rest of the department.
2
, Unit 16: Human Resource Management in Business P3
Motivation within business managed or demotivated. In order to mainly by pay. Taylor’s approach has
encourage its employees to work up to a close links with the concept of an
The term motivation is derived from the high standard and provide quality service autocratic management style (managers
Latin word ‘’movere’’, meaning "to to their daily customers, M&S has a take all the decisions and simply give
move." Motivation can be broadly defined number of regard systems in place. The orders to those below them) and
as the forces acting on or within a person following are the types of benefits that are Macgregor’s Theory X approach to
that cause the arousal, direction, and offered to employees who want jobs in workers (workers are viewed as lazy and
persistence of goal-directed, voluntary Marks and Spencer to ensure they are wish to avoid responsibility).
effort. Motivation theory is thus concerned satisfied and offer the outstanding levels of
with the processes that explain why and customer service expected at jobs in Marks The fact is that within the firms which
how human behavior is activated. and Spencer: have used Taylor’s theory, workers soon
-Pay and performance related awards to came to dislike Taylor’s approach as they
Businesses with unmotivated employees were only given boring, repetitive tasks to
recognise individual achievements for jobs
often face low productivity and high carry out and were being treated little
in Marks and Spencer
turnover rates. Motivating staff is an better than human machines. Firms could
-Employee discount of 20% for jobs in
essential part of management and there are also afford to lay off workers as
a number of theorists and psychologists Marks and Spencer
-Pension plans for new employees for jobs productivity levels increased. This led to
who have researched how this can be done. an increase in strikes and other forms of
The main theorists are: in Marks and Spencer
-Bonus schemes for employees with jobs industrial action by dis-satisfied workers.
Taylor in head office and retail departments for For instance in Marks and Spencer,
Mayo jobs in Marks and Spencer workers do not naturally enjoy work and so
Maslow -Perks such as 1,500 discount deals to be
Herzberg need close supervision and control
used across leisure activities and products
McGregor for jobs in Marks and Spencer • Therefore managers of Marks and
McClelland spencer break down production into a
Vroom Motivational Theories series of small tasks.
Their theories help senior management to Taylor’s Theory • Workers then are given appropriate
understand how workers are motivated as
well as provide suggestions for how to training and tools so they can work as
Frederick Winslow
efficiently as possible on one set task
increase motivation in the workplace. Taylor (1856 – 1917)
put forward the idea that In Marks and spencer's workers are then
The jobs in retail usually have a high
workers are motivated paid according to the number of items they
turnover rate, as employees can be badly
3
P3
Unit – 16 (Human Resource
Management in Business)
BTEC National Diploma In Business Level 3
The Date
Your Name
Your Teacher
1
,Unit 16: Human Resource Management in Business P3
Unit 16 – Human Resource Management in Business
To:
From:
Date:
Ref:
On completion of this unit I should:
I. Know the factors that are involved in human resource planning in organisations.
II. Know how organisations motivate employees.
III. Understand how to gain committed employee cooperation.
IV. Understand the importance of managing employee performance at work.
Task 2:
1) Outline how an organisation’s motivates its employees.
2) Compare the use of motivation theories in an organisation.
3) Suggest, with Justification, ways of improving motivation in an organisational setting.
Now that I have an idea about the type of staff I am are dealing with in the organisation I need to
work out what the organisation is doing to motivate them. My manager is concerned because labour
turnover is increasing. She asks me to produce an information leaflet on Motivational Practices that
she can deliver to the Human Resources Director at head office.
Then she would like me to create a presentation explaining how these motivational theories are used
in Marks and Spencer (compare theory and practice) and also compare this with another
organisation. She would also like to hear my suggestions for improving motivation in Marks and
Spencer. I will be expected to deliver this presentation to the rest of the department.
2
, Unit 16: Human Resource Management in Business P3
Motivation within business managed or demotivated. In order to mainly by pay. Taylor’s approach has
encourage its employees to work up to a close links with the concept of an
The term motivation is derived from the high standard and provide quality service autocratic management style (managers
Latin word ‘’movere’’, meaning "to to their daily customers, M&S has a take all the decisions and simply give
move." Motivation can be broadly defined number of regard systems in place. The orders to those below them) and
as the forces acting on or within a person following are the types of benefits that are Macgregor’s Theory X approach to
that cause the arousal, direction, and offered to employees who want jobs in workers (workers are viewed as lazy and
persistence of goal-directed, voluntary Marks and Spencer to ensure they are wish to avoid responsibility).
effort. Motivation theory is thus concerned satisfied and offer the outstanding levels of
with the processes that explain why and customer service expected at jobs in Marks The fact is that within the firms which
how human behavior is activated. and Spencer: have used Taylor’s theory, workers soon
-Pay and performance related awards to came to dislike Taylor’s approach as they
Businesses with unmotivated employees were only given boring, repetitive tasks to
recognise individual achievements for jobs
often face low productivity and high carry out and were being treated little
in Marks and Spencer
turnover rates. Motivating staff is an better than human machines. Firms could
-Employee discount of 20% for jobs in
essential part of management and there are also afford to lay off workers as
a number of theorists and psychologists Marks and Spencer
-Pension plans for new employees for jobs productivity levels increased. This led to
who have researched how this can be done. an increase in strikes and other forms of
The main theorists are: in Marks and Spencer
-Bonus schemes for employees with jobs industrial action by dis-satisfied workers.
Taylor in head office and retail departments for For instance in Marks and Spencer,
Mayo jobs in Marks and Spencer workers do not naturally enjoy work and so
Maslow -Perks such as 1,500 discount deals to be
Herzberg need close supervision and control
used across leisure activities and products
McGregor for jobs in Marks and Spencer • Therefore managers of Marks and
McClelland spencer break down production into a
Vroom Motivational Theories series of small tasks.
Their theories help senior management to Taylor’s Theory • Workers then are given appropriate
understand how workers are motivated as
well as provide suggestions for how to training and tools so they can work as
Frederick Winslow
efficiently as possible on one set task
increase motivation in the workplace. Taylor (1856 – 1917)
put forward the idea that In Marks and spencer's workers are then
The jobs in retail usually have a high
workers are motivated paid according to the number of items they
turnover rate, as employees can be badly
3
